Laisha Torres
El Paso
Summary
Bilingual professional with strong customer service and conflict resolution skills. Focused on creating engaging educational experiences in a safe environment for children. Ready to contribute to team success in flexible full-time roles with availability for weekend and evening shifts. Demonstrates resilience under pressure and adaptability to new challenges, enhancing organizational effectiveness.
Overview
2
2
years of professional experience
Work History
Childcare Teacher
Brilliant Bees Academy
Chaparral
10.2024 - Current
- Provide classroom support to children across all age groups consisting of infants all the way to school age. These age groups consist of children with various behaviors and personalities and I provide teaching methods and conscious discipline according to the child's way.
- Developed age-appropriate lesson plans and educational materials.
- Maintained a safe environment for all children under care by adhering to safety regulations.
Call Center Representative
GC Services
El Paso
09.2024 - 10.2024
- Resolved customer inquiries and complaints, improving customer retention through effective problem-solving and conflict resolution techniques.
- Delivered customer service that enhanced customer satisfaction through strong communication and active listening skills.
- Managed high call volumes while maintaining accurate records, ensuring seamless operations and showcasing strong multitasking and attention to detail.
Education
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX05-2024
High School Diploma -
Parkland Highschool
El Paso, TX05-2024
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
El Paso, TX06-2026
Skills
- Bilingual: fluent in Spanish and English
- Verbal and written communication
- Conflict resolution
- Safety protocols
- First aid and CPR
- Dependability and organization
- Quick learner and team player
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Childcare Teacher
Brilliant Bees Academy
10.2024 - Current
Call Center Representative
GC Services
09.2024 - 10.2024
Associate of Arts - Multidisciplinary Studies
El Paso Community College
High School Diploma -
Parkland Highschool
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso