Laisi Xavier De Oliveira
Hartford
Summary
Developed exceptional customer service and cash handling skills in financial environment. Demonstrated ability to manage transactions accurately and efficiently while maintaining positive client interactions. Seeking to transition into new field where these skills can drive customer satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Office Manager
ALX Products And Services
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Processed new hire paperwork and documents.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Ensured timely payroll processing and accurate recordkeeping for all crew members.
Sales Representative
Stone House By Temponi
01.2022 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Manager
South And Athletic Club Incorporated
01.2019 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
M.D. - Dentistry
UNIC- Faculdade De Ciencias Sociais Aplica
Brazil12.2018
High School Diploma -
DAC- Escola Estadual Dom Aquino Correa
Brazil12.2013
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Customer relations
- Payroll processing
- Bookkeeping
Languages
Portuguese
Native or Bilingual
Timeline
Office Manager
ALX Products And Services
01.2023 - Current
Sales Representative
Stone House By Temponi
01.2022 - 01.2023
Manager
South And Athletic Club Incorporated
01.2019 - 01.2022
M.D. - Dentistry
UNIC- Faculdade De Ciencias Sociais Aplica
High School Diploma -
DAC- Escola Estadual Dom Aquino Correa
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