Laissa Cristal Tosta Salomao Machado
Waynesville,MO
Summary
Dynamic Physical Therapy Assistant with a proven track record at the Army, enhancing patient recovery through effective therapeutic exercises and compassionate care. Skilled in patient education and HIPAA compliance, I excel in communication and teamwork, contributing to increased patient satisfaction and improved rehabilitation outcomes. As part of the job and also being in the military I was wherever I was needed which has also given me opportunities and a handful of hours working side to side with our MSAs scheduling appointments, managing multiple phone calls and checking patients in with efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Physical Therapy Assistant
Army
Fort Leonard Wood, MO
08.2023 - 01.2026
- Assisted physical therapists in implementing treatment plans for diverse patient populations.
- Monitored patient progress and reported findings to healthcare teams, ensuring effective care delivery.
- Educated patients on therapeutic exercises and mobility techniques to enhance recovery outcomes.
- Documented patient interactions accurately in electronic health record systems, maintaining compliance with standards.
- Participated in training new staff members on best practices for patient care and therapy procedures.
- Contributed to increased patient satisfaction by providing compassionate care and clear communication throughout the rehabilitation process.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted in reducing patient pain levels through targeted massage, stretching, and electrotherapy treatments.
Restaurant Hostess
KJ Steakhouse
Fort Myers, FL
01.2022 - 08.2023
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Managed reservation system to optimize table turnover and minimize wait times.
- Collaborated with kitchen and wait staff to coordinate efficient service flow during peak hours.
- Trained new host staff on customer service standards and operational procedures.
- Handled guest inquiries and complaints, providing timely resolutions to enhance satisfaction.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Crew Member
Mcdonalds, PDI FOODS
Naples, FL
01.2021 - 01.2022
- Maintained cleanliness and organization of dining and service areas to enhance customer experience.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Assisted in training new crew members on operational procedures and customer service standards.
- Handled customer inquiries and complaints with professionalism, ensuring satisfaction with service provided.
- Implemented best practices for food safety and hygiene protocols in daily operations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
Education
CAOCH Hearing Technician
OnlineNo Degree - Physical Therapy Assistant
Military Advanced Individual Training
San Antonio’s High School Diploma -
South Fort Myers High School
Fort Myers, FL04.2023
Skills
- Patient care
- Therapeutic exercises
- Range of motion assessment
- Patient service
- Proficient in software
- Anatomy
- Patient interviews
- Therapeutic equipment
- Self-care instructions
- Patient education
- Safety management
- Medical terminology
- Emergency response
- Communication
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Basic life support
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
Certification
- Basic Life Support.
- HIPPA
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Physical Therapy Assistant
Army
08.2023 - 01.2026
Restaurant Hostess
KJ Steakhouse
01.2022 - 08.2023
Crew Member
Mcdonalds, PDI FOODS
01.2021 - 01.2022
CAOCH Hearing Technician
No Degree - Physical Therapy Assistant
Military Advanced Individual Training
High School Diploma -
South Fort Myers High School