Laitesha Lamb
Kaysville,UT
Summary
Aim Provide customers with time-sensitive, exceptional products. Rely on vast managerial and customer-oriented experience to drive team toward excellence and deliver timely production of directed tasks. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Demonstrated to solve problems independently and perform at an optimal level. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Specialist
Extend Health
- Description- Provide exceptional customer service and de-escalate any issues that may arise
- Maintain knowledge of insurance and basic computing.
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Investigated and processed claims swiftly to keep customers satisfied.
- Utilized CRM software to manage client relationships.
- Monitored customer feedback and identified areas of improvement.
Guardsmark- Security Manager/ Instructor
Guardsmark
- Train employees how to properly and safely do their job while protecting clients
- Provide technical and traditional training with respect to given client/job site.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Coordinated protective service operations with other emergency response agencies.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Supervised team of 15 security personnel during shift
- Oversaw team of security officers and managed scheduling and performance evaluations
Receptionist/Security Guard
XM Radio Security
- Ensuring safety and security of premises for celebrity clients.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Educator
Homeschooling Mom
02.2013 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Created and implemented assessments to measure student progress.
- Developed and implemented engaging lesson plans to keep learner attention.
- Assessed student performance and provided feedback to facilitate student success.
Education
Emergency Medical Technology
Cole Holland Medical School
West Valley City, UT06.2011
Adult/ Child/ Infant CPR & First Aide Instructor - Healthcare
American Heart Assoc & Red Cross
WashingtonSome College (No Degree) - Health Education
LDS Business College
Salt Lake City, UTHigh School Diploma -
Howard D. Woodson
Washington, DC05.2001
Skills
- Computer savvy, detail-oriented, organized, customer satisfaction and effective communication proven Trained in Jira, Confluence, Mind mapping, Slack Homeschool teacher
- Reporting Abilities
- Documentation Abilities
- Documentation Skills
- Reporting Skills
- Customer Follow-Up
- CRM Software
- Client Relations
- Client Retention
- Customer Service
- Negotiation
- Client Account Management
Certification
- Cyber Security Training - Rosie Project @ Weber State
- Emergency Medical Technician - Cole Holland
- CPR/ First Aide Instructor - American Redcross
Additional Information
I am skilled in communicating clearly, orally and in writing. Documentation is key in the workplace. I have the ability and skills in Information Technology and remains very teachable. I am always ready and willing to learning. I have the ability to analyze problems, gather data, and recognize or consult with my co-workers to find a solutions. I have a strategic way of planning and organizing work, and constructively consulting with my team-mates. I look forward to the many learning opportunities that come my way.
Timeline
Educator
Homeschooling Mom
02.2013 - Current
Insurance Specialist
Extend Health
Guardsmark- Security Manager/ Instructor
Guardsmark
Receptionist/Security Guard
XM Radio Security
Emergency Medical Technology
Cole Holland Medical School
Adult/ Child/ Infant CPR & First Aide Instructor - Healthcare
American Heart Assoc & Red Cross
Some College (No Degree) - Health Education
LDS Business College
High School Diploma -
Howard D. Woodson
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