Laith Alshammari
Richmond,TX
Summary
Diligent Security professional with 8 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I have over 40 Certifications and training, along with my level 3 Which allow me to use fire arm on the job, Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level security position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Guard
Houston Security Professional
Houston
02.2016 - 10.2016
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Protected valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events.
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Assisted in training new guards on company procedures, site-specific protocols, and effective security practices.
- Maintained accurate records of visitors, deliveries, and other activities for easy reference in case of security breaches or investigations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Contributed to a safe environment for employees and customers with diligent surveillance in retail settings.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
- Promoted workplace safety through regular inspections of facilities for hazards or potential issues requiring attention or repair.
- Reduced risks of theft or vandalism by implementing access control procedures at entrances and exits of secured locations.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
Day Time S.v
Spot Security
Houston
03.2017 - 01.2018
- Maintained accurate records of all completed work orders, including detailed notes on services performed and parts used.
- Utilized advanced diagnostic equipment to accurately assess tire-related issues before initiating repairs or replacements as needed.
Mechanic
Branco
08.2014 - 02.2016
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Supervisor/Guard
Jaguar Security
Houston
11.2014 - 05.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Apple Technician
S-sat
Houaton Tx
01.2018 - 08.2019
- Collaborated with team members to streamline processes, increasing overall efficiency within the workplace.
- Resolved hardware and software issues for improved device performance and functionality.
- Performed device repairs with precision and care, ensuring minimal downtime for customers.
- Maintained a clean and organized workspace, adhering to safety guidelines at all times.
- Exhibited strong attention to detail when repairing delicate components such as screens or internal circuits.
- Provided exceptional customer service, building rapport with clients to ensure a positive experience.
- Developed personalized solutions based on individual client needs which led to higher rates of repeat business.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted customers with product selection based on individual needs and preferences.
- Assisted in inventory management for optimal stock levels and accurate recordkeeping.
- Enhanced customer satisfaction by providing timely and efficient technical support for Apple products.
- Educated customers on product features, usage, and maintenance for better user experience.
- Contributed to increased sales by offering knowledgeable advice on compatible accessories and add-ons for devices.
- Installed software updates to optimize device performance and security measures.
- Handled customer inquiries professionally, addressing concerns promptly while maintaining composure under pressure.
- Conducted diagnostic tests to identify and address technical problems accurately and efficiently.
- Offered remote support services where applicable thus enhancing convenience for customers who could not visit the store physically.
- Managed warranty claims, liaising between customers and manufacturers for prompt resolutions.
- Stayed up-to-date with industry trends and technological advancements through continuous learning opportunities.
- Reduced wait times by completing most common repairs within designated turnaround timelines.
- Implemented data backup strategies before initiating any repair work, safeguarding customer information from potential losses or corruption incidents.
- Delivered comprehensive training sessions to new technicians, fostering professional growth within the team.
Lifeguard
Al Aqsa Club Amman
Amman Jo
06.2009 - 08.2011
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Responded to patron incidents in professional and timely manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Recorded daily activity logs and incident reports for tracking purposes.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Administered CPR and first-aid following best practices.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Promoted water safety awareness with educational presentations to community groups.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Prevented accidents through regular equipment inspections and maintenance.
- Inspected pools and pools areas for adherence to safety protocols.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Trained new lifeguards on safety procedures and protocol.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
- Inspected and tested pool equipment functionality to minimize hazards.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Coordinated schedules for staff members, optimizing coverage during peak hours without compromising safety or efficiency.
- Facilitated group training sessions for new hires, sharing expertise on rescue techniques and facility protocols.
- Scanned main areas to monitor for any safety risks.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Entered water immediately to pull struggling swimmers to safety.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Shared tips with patrons on swimming techniques and strength training.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Earned Water Safety Instructor certification and managed beachfront safety.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Assisted in organizing and implementing recreational activities and programs.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
Security Officer
Allied Universal Security Services
Houston Tx
06.2021 - Current
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Conducted regular patrols of key areas to spot and control security concerns.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Conducted pre-employment background checks on prospective hires as part of the organization''s commitment to maintaining a secure workforce environment.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to emergency situations to assess and deflect issues.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Completed full building and grounds patrols to spot and investigate concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Interacted assertively but non-confrontationally with personnel and general public.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
Physical Education
Hasting High School
Houston Tx06.2016
Skills
Microsoft Office Applications
Volunteer Experience
Alliance, 06/01/15, 02/01/16, Volunteer translator
Accomplishments
I have over 40 Certifications Between customer service and security services, an EMS and hand gun certification to carry and mix martial arts.
Languages
Arabic
Advanced (C1)
Eng
Upper intermediate (B2)
Spanish
Beginner (A1)
Timeline
Security Officer
Allied Universal Security Services
06.2021 - Current
Apple Technician
S-sat
01.2018 - 08.2019
Day Time S.v
Spot Security
03.2017 - 01.2018
Guard
Houston Security Professional
02.2016 - 10.2016
Supervisor/Guard
Jaguar Security
11.2014 - 05.2015
Mechanic
Branco
08.2014 - 02.2016
Lifeguard
Al Aqsa Club Amman
06.2009 - 08.2011
Physical Education
Hasting High School
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