Laith Sawalha
Chandler,AZ
Summary
As an Apple Retail Sales Specialist, I embody a customer-centric approach, prioritizing empathy and valuing every customer's time and needs. I am dedicated to providing exceptional service by actively listening to customers, understanding their concerns, and offering personalized solutions. Feedback is not just a part of Apple's culture; it's a cornerstone of my growth. I embrace feedback from customers to enhance their experience, recognizing it as a valuable tool for improvement. Moreover, I actively seek feedback from my peers and managers, leveraging their insights to refine my skills and excel in my role. I am passionate about continuous learning and development. I recognize that every interaction with customers presents an opportunity to expand my knowledge and expertise. I am committed to leveraging every opportunity to learn, evolve, and deliver exceptional service in the dynamic environment of Apple Retail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Specialist
Apple Retail
Gilbert, AZ
12.2023 - Current
- Consistently contributed to the store's exceptional Net Promoter Score (NPS) of 89 by delivering unparalleled customer service and fostering positive interactions. Maintained a Team Member Score (TMS) of 89, reflecting commitment to collaborative teamwork and excellence.
- Successfully engaged 80% of customers in discussions about the benefits of Apple Care, ensuring they make informed decisions to protect their Apple products. Demonstrated proficiency in presenting various purchase options to 83% of customers, including financing through Apple Card monthly installments and carrier financing and promotions.
- Achieved an Apple Care attachment rate of 68% in the last quarter, surpassing the store's benchmark of 60%. This accomplishment highlights a strong ability to educate customers on the value of Apple Care and effectively close sales.
Associate Team Member
Whole Foods Market Inc
Chandler, AZ
08.2022 - 11.2023
- Greet and assist customers with their shopping needs, including answering questions about products and services, making recommendations, and providing product samples.
- Maintain a clean and organized work area, including the front-end, check lanes, and customer service desk.
- Follow food safety and sanitation guidelines to ensure that products are safe for consumption.
Audit and Assurance Intern
Deloitte
Amman, Jordan
06.2023 - 07.2023
- Work closely with audit teams to support the planning, execution, and completion of audit engagements. This includes conducting research, analyzing financial statements, performing risk assessments, and verifying the accuracy of financial information.
- Stay up-to-date with relevant accounting standards, regulations, and industry trends.
- Collaborate with multidisciplinary teams, including audit professionals, clients, and other stakeholders.
Compliance Intern
Aramex
Amman, Jordan
05.2023 - 06.2023
- Design, update, and communicate company-wide compliance policies and procedures to ensure adherence to applicable laws, regulations, and industry best practices.
- Identify potential compliance risks and assess their potential impact on the organization. Develop risk mitigation strategies and implement controls to minimize compliance risks.
- Develop and deliver compliance training programs to educate employees on compliance policies, procedures, and ethical standards. Promote a culture of compliance and ethical behavior throughout the organization.
Strategy, Analysis, and Transactions Intern
Ernst & Young
Amman, Jordan
03.2023 - 04.2023
- Prepared financial models and perform financial analysis to support transactions and strategic initiatives.
- Assisted in the preparation of presentations and reports to communicate analysis and recommendations to clients and senior management.
- Conducted research and analysis to support the development of strategic plans and business cases.
Retail Intern
THE Group
Amman , Jordan
06.2020 - 07.2020
- Helped set up Readers’ official website, incorporated new ideas to increase its social media insights and prepare 15,000 books to be sold and delivered online.
- Assist in satisfying customer needs in the retail store.
- Operate the point-of-sale (POS) system accurately to process customer purchases, including cash, credit cards, and gift certificates. Ensure transactions are completed efficiently and provide appropriate receipts.
Operations Intern
Bank al Etihad
Amman, Jordan
07.2019 - 08.2019
- Acquired the knowledge on how to satisfy customer financial needs, increase their loyalty, and cross-sell other financial products.
- Learned firsthand how to replenish an ATM, open accounts, and fill out a loan application.
- During my job rotation in the head office, I gained an understanding of various departments and functions of a bank.
Education
Bachelor of Science - Entrepreneurial Studies
Arizona State University
Tempe, AZ05-2025
Skills
- Relationship Building
- Team Collaboration
- Cash Handling
- Customer Service
- Communication
- Problem Solving
- Feedback
Certification
- Diplôme d’Études en Langue Française A1 et A2 - France Éducation international
- English Language UK Exam - Total Grade: 8 out of 9 - IELTS Official
- ABRSM Grades 1 to 5 - Distinction and Merit Awards - ABRSM
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Sales Specialist
Apple Retail
12.2023 - Current
Audit and Assurance Intern
Deloitte
06.2023 - 07.2023
Compliance Intern
Aramex
05.2023 - 06.2023
Strategy, Analysis, and Transactions Intern
Ernst & Young
03.2023 - 04.2023
Associate Team Member
Whole Foods Market Inc
08.2022 - 11.2023
Retail Intern
THE Group
06.2020 - 07.2020
Operations Intern
Bank al Etihad
07.2019 - 08.2019
Bachelor of Science - Entrepreneurial Studies
Arizona State University