Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

LAITH SULEIMAN

Lawrence,Kansas
Success is not final; failure is not fatal: It is the courage to continue that counts.

Summary

I have a diverse background with experience in healthcare as a Phlebotomy Technician, where I honed my medical and attention-to-detail skills. I also have a strong foundation in customer service from my time at Red Lobster, where I handled orders, inquiries, and collaborated with kitchen and host teams. As a Security Officer at Metro Public Safety and Investigation, I prioritized safety and security, conducting patrols and documenting incidents, while also utilizing computer skills for report writing.

In addition, I've worked in logistics and operations at Walmart, gaining experience in equipment operation and material handling, including the use of computer systems for inventory management. My background also includes package handling with USPS, where I demonstrated my problem-solving abilities by ensuring the efficient flow of goods and resolving issues promptly.

I've held positions as a Team Leader at Raising Cane's, where I focused on team development and operational efficiency, often addressing challenges and finding solutions. I also have experience as a Cashier and Assistant Manager, which provided me with valuable customer interaction and management skills, along with problem-solving skills in resolving customer concerns.

Overall, I bring a well-rounded skill set that includes computer proficiency, adaptability, and a strong work ethic to any role I take on. I'm known for my ability to tackle challenges and find innovative solutions, making me a valuable asset in various professional settings.

Overview

6
6
years of professional experience

Work History

Phlebotomy Technician

American Red Cross
05.2023 - Current
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Logged patient information and recorded results into system.

Red lobster
07.2021 - Current
  • Upheld high sanitation and safety standards while delivering and serving food
  • Transported food products, cleaned tables and counters, and stocked dining room supplies
  • Communicated customers' menu choices and special requests to kitchen staff to minimize errors
  • Performed side work duties, such as cleaning and assist others at work
  • Used POS system to accurately input orders and process payments
  • Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
  • Kept hostess team informed of table progression and availability
  • Took orders, made drinks and cleaned tables after guests' departures
  • Restocked stations regularly to help team stay efficient and meet customers' needs
  • Answered phones and took phone orders for customer pick up or delivery
  • Assisted guests with making menu choices.

Security Officer

Metro Public Safety And Investigation
08.2022 - 06.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Stocking & Unloading

Walmart
09.2022 - 02.2023
  • Performed daily safety checks to achieve safe operating condition of equipment.
  • Operated large cranes to lift and move materials with precision and accuracy.
  • Maneuvered loads safely to achieve accuracy and stability.

Package Handler

USPS
09.2021 - 02.2022
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Leader

Raising Canes
06.2020 - 08.2021
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Cashier

Snap Dragon Asian Buffet
08.2019 - 02.2020
  • Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area
  • Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments
  • Quickly addressed and resolved customer concerns, working with management to fix advanced issues
  • Controlled the flow of food from the kitchen to the buffet
  • Answered phones and took phone orders for customer pick up or delivery
  • Assisted guests with making menu choices
  • Greeted all guests with a smile and friendly greeting
  • Engaged customers in friendly conversation to build connections and increase satisfaction
  • Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
  • Managed allocation of staff resources through close monitoring and projected future staff needs
  • Analyzed productivity reports to manage overall performance.

Assistant Manager

Chili Food
04.2017 - 08.2019
  • Maintained focus on promoting and driving sales, including execution of next season planning
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
  • Coached and managed performance for store associates and developed bench of talented workers
  • Analyzed productivity reports to manage overall performance
  • Managed allocation of staff resources through close monitoring and projected future staff needs
  • Developed employees to improve their knowledge bases, increase team value and
  • Jan 2019 improve leadership potential.

Education

Associate of Science - Computer And Information Sciences

Johnson County Community College, Overland Park, KS
12.2024

High School Diploma -

Retaal International Academy
06.2019

GPA: 4.0, 10]% of class.Graduated with honors

Skills

  • Phlebotomy Functions
  • Time Management
  • Communication Skills
  • Problem Solving
  • Technical Skills
  • Adaptability
  • Leadership
  • Time Management
  • Project Management
  • Emotional Intelligence
  • Research Skills
  • Customer service
  • Creative Thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Phlebotomy Technician - American Red Cross
05.2023 - Current
Stocking & Unloading - Walmart
09.2022 - 02.2023
Security Officer - Metro Public Safety And Investigation
08.2022 - 06.2023
Package Handler - USPS
09.2021 - 02.2022
- Red lobster
07.2021 - Current
Leader - Raising Canes
06.2020 - 08.2021
Cashier - Snap Dragon Asian Buffet
08.2019 - 02.2020
Assistant Manager - Chili Food
04.2017 - 08.2019
Johnson County Community College - Associate of Science, Computer And Information Sciences
Retaal International Academy - High School Diploma,
LAITH SULEIMAN