Laithsa Anderson
Phoenix,AZ
Summary
Committed and motivated selfstarter with 5+ years in customer relations and sales. Exceptionally driven professional with proven drive to exceed sales expectations. Willing to learn, while building professional relationships with the team and clients. I'm equipped with customer relation, sales experience and additional technical experience to contribute to your organization's success.
Overview
5
5
years of professional experience
Work History
Account Servicing
Upgrade
09.2023 - Current
- Working with customers to understand how to use the services that
Uplift has to offer.
Handling in-bound calls from new and existing customers and
sometimes our third party partners as well.
- Providing customer care through answering calls, emails, chats, and
text messages.
- Resolving customer complaints, inquiries, and helping to ensure that
our customers have a positive experience.
Facilitating refunds process and supporting customer debt validation.
- Taking ownership to ensure resolution of any issues from the customer
by desecrating the situation within a prompt manner.
Customer Support Specialist
Lemonade Insurance
04.2023 - Current
- Responsible for ensuring an efficient, surprisingly delightful, and solution-driven customer experience
- I utilize phone, email, and SMS channels to provide support to our Pet customers
- Building customer confidence in our brand by showcasing deep knowledge across all of our products
- Identifying and communicating critical pain points of our customer user experience with a solution-oriented mindset
- Bringing Lemonade's values to life in the way that I interact and build community across our teams and company.
Patient Support Specialist
Lemonaid Health through 23andMe
02.2022 - 04.2023
- Handel a high volume of calls and emails, while upholding our customer commitment of answering calls within 60 seconds and replying to emails within 2 hours
- Provide our patients with an exceptional experience over the phone and through messaging with your friendly and efficient personalized service
- Assist our patients by answering their questions and helping them navigate our website/app and their accounts
- Process online payments, schedule refills and schedule deliveries from our pharmacy
- Collaborate with your teammates to handle daily tasks timely and efficiently with a friendly, can-do attitude
- Connect our patients with our Pharmacy and Medical teams to make sure our patients' requests are being answered by the right expert.
Customer Experience Advocate
Opendoor
03.2021 - 12.2022
- Liaison between internal teams (Sales, valuation, renovation) and external partners (title/escrow, lenders)
- Explaining and assisting the clients with the detailed processes of sales and/or purchasing
- Part of an elite Knowledge-Base team, working on projects to ensure that all teammates are knowledgeable (customer support - leadership)
- Assist in developing new customer service programs that ensure phenomenal relationships with customers
- Utilizing advanced communication skills when guiding customers through home-buying and home-selling processes responding very quickly to questions and unresolved issues via email, phone, Slack chat.
Internet/Voice Repair Rep
Spectrum
09.2020 - 12.2020
- Collaborate with field technicians while maneuvering advanced diagnostic tools to help address technical inquiries and get services running smoothly for customers
- Prepare correspondences, maintained client appointment logs and records, and provided ongoing support to build rapports and disseminate information
- Communicate thoroughly with client representatives and customers, enabling effective information exchange and efficient process management
- Handle 150+ daily inbound calls while providing superior customer service to customers as it pertains to account support, billing, and technical support.
Active Sales Co-worker
IKEA
07.2019 - 09.2020
- Independently train new staff on cash handling, customer service, and IKEA policies
- Provide excellent customer service while on the selling floor, fitting room, and front end
- Collaborate with Logistics team in ensuring a well-stocked and presentable floor area
- Responsible for interacting and communicating with customers on the phone or in person to determine and meet their merchandise needs.
Sales Advisor
H&M
03.2019 - 07.2019
- Provided excellent customer service by offering ideas on the selection of clothing and accessories
- Participated in sales training and programs to enhance sales skills and techniques
- Utilized policies and procedures to assist in loss prevention and safety
- Collaborated with team to ensure the selling floor, cash point, fitting rooms, and stockroom are up to H&M hygienic standards.
Customer Care Representative
Varsity Tutors
08.2018 - 03.2019
- Investigated complex issues and conducted Needs Assessments which created proven effective solutions
- Provided excellent customer service to both staff and customers by developing professional relationships through trust and effective communication techniques
- Earned exceeds expectations ratings based on quarterly metrics driven performance standard
- Monitored phone, fax, and electronic database systems for incoming customer complaints and responded in a timely manner via telephone to ensure resolution.
Education
Pattonville High School
Skills
- 5 Years in Customer Service
- 5 Years in Sales
- Verbal & Non-Verbal Communication
- Microsoft Office/Suite
- Technical Support
- Prioritization & Organization
- Team Collaboration
- Critical Thinking
- Meticulous to Detail
- Time Management
- Organizational Skills
- Relationship Building
- Data Entry
Timeline
Account Servicing
Upgrade
09.2023 - Current
Customer Support Specialist
Lemonade Insurance
04.2023 - Current
Patient Support Specialist
Lemonaid Health through 23andMe
02.2022 - 04.2023
Customer Experience Advocate
Opendoor
03.2021 - 12.2022
Internet/Voice Repair Rep
Spectrum
09.2020 - 12.2020
Active Sales Co-worker
IKEA
07.2019 - 09.2020
Sales Advisor
H&M
03.2019 - 07.2019
Customer Care Representative
Varsity Tutors
08.2018 - 03.2019
Pattonville High School