Laiyana LongChase
Carlsbad,NM
Summary
Highly-motivated employee with a strong worth ethic, adaptability and exceptional interpersonal skills. I am eager to take on new challenges with my proven history of leadership, planning and problem solving. Skilled in working under pressure and adapting to new situations. I'm looking for a new role where my hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Starbucks
Carlsbad, NM
09.2021 - 03.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Operated cash registers to process payments for goods and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Greeted customers and provided friendly customer service.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Crew Member
Bahama Bucks
Lubbock, TX
06.2021 - 09.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Education
High School Diploma -
Carlsbad Early College High School
Carlsbad, NM06-2021
Skills
- Teamwork and Collaboration
- Reliability
- Self Motivation
- Positive Attitude
- Effective Communication
- Multitasking
- Adaptability and Flexibility
- Sociable Team Member
- Recruiting and interviewing
- Money Handling
- Employee Scheduling
- Safe Food Handling
- Guest Relations
- Organized and detail-oriented
- Team Leadership
Certification
- Food Handler License
References
References available upon request.
Timeline
Assistant Manager
Starbucks
09.2021 - 03.2024
Crew Member
Bahama Bucks
06.2021 - 09.2021
High School Diploma -
Carlsbad Early College High School