Laiz Morice

Sales and Service Team Leader

Curacao Retail

07.2021 - 11.2023

Drove team revenue totals by bringing in top sales numbers.
Achieved top-ranking sales numbers within the organization by cultivating strong relationships with key accounts.
Nurtured a customer-centric mindset within the team, prioritizing exceptional service delivery and cultivating long-term relationships that drove sustained business success.
Boosted sales performance by implementing strategic training programs for the sales team.
Collaborated with cross-functional teams to achieve shared goals, resulting in improved overall performance.
Proactively resolved escalations from dissatisfied customers, ensuring timely resolutions that promoted brand loyalty and repeat business.
Increased customer satisfaction by streamlining service processes and enhancing communication channels.
Improved team efficiency with the introduction of a new CRM system for better lead tracking and management.
Contributed to company growth by identifying new market opportunities and expanding client base.
Led sales team in achieving revenue targets through consistent coaching and motivation.
Organized weekly meetings to review progress against targets, address challenges, and brainstorm innovative solutions as a cohesive unit.
Enhanced customer retention by consistently delivering exceptional service experiences for clients.
Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
Answered in-depth questions about company offerings, service policies and benefits of each plan.
Employed consultative techniques, using probing questions to overcome objections and close sales.
Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Set and achieved company defined sales goals.
Negotiated prices, terms of sales and service agreements.
Presented professional image consistent with company's brand values.
Maintained current knowledge of evolving changes in marketplace.
Attended monthly sales meetings and quarterly sales trainings.
Contributed to event marketing, sales and brand promotion.