Laiza Cazeris

• Improved warehouse efficiency by implementing new inventory management systems and procedures.
• Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
• Conducted regular audits of warehouse operations to ensure compliance with industry standards and regulations.
• Implemented lean principles to reduce waste within the warehouse, minimizing costs while maintaining quality standards.
• Kept warehouse stations and equipment in good working order in line with OSHA requirements.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Maintained accurate inventory records to provide data for use in audits and completion of order requests
• Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
• Maintained clean, orderly work environment free of hazards.
• Strapped items down over protective padding to secure throughout transportation.

· Streamlined account management processes for increased efficiency and improved client retention rates.

· Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.

· Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

· Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.

· Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.

· Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.

· Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.

· Resolved issues promptly to drive satisfaction and enhance customer service.

· Prepared additional quotes for current clients to upsell products and services.

· Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

· Contributed to team objectives in fast-paced environment.

· Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

· Trained new employees on customer service, money handling and organizing strategies.

· Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

· Negotiated prices, terms of sales and service agreements.

· Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

· Recorded accurate and efficient records in customer database.

· Quoted prices, credit terms and other bid specifications.

· Kept detailed records of daily activities through online customer database.

• Build lasting client relationships, while developing and achieving high customer satisfaction rates
• Monitor key metrics, reports, process documentation and customer service logs
• Tasked with full accountability and responsibility for the critical areas of customer-facing store operations
• Successfully provide customer service to a diverse client base, demonstrating patience and professionalism to generate strong rates of satisfaction and retention
• Engage prospective customers in a sales and marketing capacity, meeting their needs and communicating advantages of products
• Responsible for entering information about in-coming merchandise in to the store's computer system
• Based on the vendor buying agreement (VBA) of the product returned, RTV Associates communicate with suitable store contacts (both internal and external) to expedite movement of product.

• Provided advice and guidance for all legal matters, laws and regulations pertaining to sophisticated licensing, business operations, international and national contract negotiations, government affairs and corporate governance
• Responsible for leading strategic corporate and tactical legal analysis in complex business transactions and critical contract negotiations.

• Public Triage, public guidance, court routines, the notice to the filing, evaluation and triage of petitions from other attorneys and prosecutors and notary public routines.

• Quality Assistant, tasked with strategically overseeing manufacturing operations performance and quality assurance standards
• Upheld and promoted product safety programs and quality production through various manufacturing initiatives
• Additional responsibilities included supplier audits, quoting new products, maintaining material requirements, manufacturing cost and routing product from source to shipping.
• Enhanced product quality by implementing effective testing and monitoring procedures.
• Streamlined quality management processes for improved efficiency and reduced errors.
• Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
• Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
• Evaluated supplier performance and ensured compliance with established quality standards, maintaining strong vendor relationships while ensuring high-quality products.
• Performed root cause analysis of recurring issues, implementing corrective actions to prevent future occurrences.
• Maintained detailed documentation of all quality control activities, ensuring accurate records were available for audits or reviews as needed.
• Championed a culture of continuous improvement by encouraging employee involvement in process optimization projects throughout the organization.
• Assessed customer feedback data, identifying opportunities for enhancing end-user experiences with company products or services through targeted improvements in quality management practices.
• Achieved ISO 9001 certification by ensuring all quality management systems were in compliance with international standards.
• Established a proactive approach to problem-solving within the quality department, fostering an environment of collaboration and open communication among team members.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Restructured procedures through coordination with compliance director to create and execute projects.
• Created and optimized records management strategies to coordinate and protect information.

• Supported a variety of supply chain operations, customer service, manufacturing production, logistics management and quality assurance operations
• Provided additional leadership responsibilities, including vendor and supplier relationship development and supply chain management.
• Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
• Optimized inventory management for reduced stock shortages and improved order fulfillment rates.
• Developed accurate demand forecasts with the use of advanced analytics tools, resulting in better production planning.
• Negotiated contracts with suppliers, securing favorable terms and conditions for the company.
• Reduced lead times by establishing strong relationships with suppliers and improving communication channels.
• Collaborated with sales and marketing teams to align supply chain strategies with customer needs and expectations.
• Developed contingency plans for potential disruption scenarios ensuring business continuity during unforeseen events.
• Enhanced collaboration between internal stakeholders by facilitating regular communication meetings related to supply chain topics.
• Conducted comprehensive supplier audits ensuring adherence to ethical standards and compliance regulations.
• Oversaw demand planning, purchasing, and logistics.
• Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
• Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
• Formulated demand planning and generated supply chain management metrics.
• Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
• Teamed with sales and marketing teams to confirm that product availability meets customer demand.
• Devised and maintained an up-to-date database of supplier and vendor performance metrics.
• Organized and maintained correct inventory levels to drive highest turns possible on inventory.
• Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
• Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
• Monitored supplier performance for compliance with contract terms and quality standards.
• Forecasted and managed annual operating budget for every location.