Laiza Monterrosa
Bellingham,MA
Summary
Medical Administrative and Clinical professional with a track record of patient satisfaction. Dynamic communicator who is cheerful during each patient interaction. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Positive Medical Office Management history with day-to-day operations, workflow improvements, and business requirements. Independently solved problems and kept office staff on task. Consistently ensuring smooth and efficient business operations and clinical responsibilities.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Charles River Medical Associates - Cardiology
09.2023 - Current
- Rooming patients, EKG, medication reconciliation, medical record scanning, scheduling appointments and pre-chart preps.
- Prepared prescription refill requests on behalf of physician/nurse practitioners.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Printed and filed examination data records according to HIPAA patient standards.
- Assisted physician/nurse practitioners by preparing patients for procedures, including EKGs, Zio XT, AT patches, Phillips E-Patch and MCOT monitors for the period of 2-4 weeks.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Engaged with patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians/nurse practitioners about concerns, condition updates or refill requests to facilitate effective treatment.
Medical Office Manager
Charles River Medical Associates - Internal Medici
12.2016 - 08.2023
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Managed employees with various personalities and from different cultures
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Assisted with regulatory issues such as compliance.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Developed close working relationships with front office and back office staff.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Medical Assistant & Secretary
Charles River Medical Associates - IM & Addiction
07.2013 - 11.2016
- Documented vital signs and health history for patients in clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient spirometry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
Diploma - Medical Assisting And Office Adminitration
Everest Institute - Brighton
Brighton, MA02.2009
High School Diploma -
Milford High School
Milford, MA06.2007
Skills
- Patient-Focused Care
- Self - Motivated
- Effective Multitasking
- Office, Reception & Staff Supervision/ Management
- Strong Work Ethic
- Patient Flow Management
- Medical Terminology
- Phlebotomy
- HIPAA/OSHA Compliance
- Insurance Eligibility and Verification
- Billing & Coding
- Inventory and Supply Management
- POCT Testing
- Medication & Procedure Authorizations
- Telephone Triage
- EPIC, E- Clinical, LMR
- Trilingual; Fluent English, Portuguese, Intermediate Spanish
Timeline
Medical Assistant
Charles River Medical Associates - Cardiology
09.2023 - Current
Medical Office Manager
Charles River Medical Associates - Internal Medici
12.2016 - 08.2023
Medical Assistant & Secretary
Charles River Medical Associates - IM & Addiction
07.2013 - 11.2016
Diploma - Medical Assisting And Office Adminitration
Everest Institute - Brighton
High School Diploma -
Milford High School
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