Laiza Ordonez
Las Vegas
Summary
Dependable Resident Assistant remains patient and calm in difficult situations. Mature and responsible with expertise in counseling and mediation. Exceptional communication and time management skills.
Overview
4
4
years of professional experience
Work History
Resident Assistant
Nevada Best PCA
10.2023 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
Resident Assistant
Sterling Ridge
11.2023 - 07.2024
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
Front Line Server
Chipotle
03.2021 - 12.2021
- Collaborated effectively with team members to complete daily side work tasks, maintaining a clean and well-stocked serving environment.
- Contributed to the overall success of the establishment by consistently meeting or exceeding performance metrics set forth by management.
- Adhered to strict hygiene standards while handling food items, maintaining the safety and well-being of customers at all times.
- Provided expert knowledge of menu items, ingredients, and dietary restrictions to accommodate diverse customer needs.
- Collaborated with kitchen staff to expedite orders and ensure accuracy, resulting in a positive dining experience for guests.
- Supported other servers during peak hours by assisting with tasks such as bussing tables or refilling drink stations as needed.
- Handled cash transactions accurately, promoting trustworthiness and reliability among team members.
- Maintained a clean and organized serving area for optimal efficiency and presentation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Del Sol Highscool
Las Vegas, NV06-2020
Skills
- Time management
- Team player
- Supportive
- Activity planning
- CPR certified
- Resident support
- Effective planning
- Bed making
- Laundry
- Record keeping
Languages
Spanish
Limited Working
English
Professional Working
Timeline
Resident Assistant
Sterling Ridge
11.2023 - 07.2024
Resident Assistant
Nevada Best PCA
10.2023 - Current
Front Line Server
Chipotle
03.2021 - 12.2021
High School Diploma -
Del Sol Highscool
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