LaJada Brown
Enterprise,AL
Summary
Level-headed professional that remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of professionalism and team work and support at all times. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant (Internship)
Prime Care
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Documented vital signs and health history for patients in clinic and hospital environments.
Patient Service Representative
Village Medical
10.2022 - Current
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Investigated insurance claims denials and appeals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Used [Software] to schedule appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Developed and implemented customer service policies and procedures.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Engaged with patients to provide critical information.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Resolved customer complaints using established follow-up procedures.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Greeted and assisted patients with check-in procedures.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Collections Agent
MRS BPO LLC Toyota and Lexus
03.2022 - 10.2022
- Directed day-to-day collections functions.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Worked with customer to create debt repayment plan based on current financial condition.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
- Responded to customer inquiries and provided detailed account information.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Property Manager
Huff Management Co., Inc.
05.2021 - 02.2022
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Developed and implemented marketing strategies to increase occupancy rates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated appointments to show marketed properties.
- Planned special events such as lotteries, dedications and project tours.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Generated professional networks by engaging in professional, industry and government organizations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
Collections Agent
TOYOTA & LEXUS FINANCIAL SERVICES
08.2020 - 05.2021
- Directed day-to-day collections functions.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Worked with customer to create debt repayment plan based on current financial condition.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
- Responded to customer inquiries and provided detailed account information.
- Counseled debtors on payment options and arranged installment agreements.
Credit and Collections Representative
Farmers Home Furniture
07.2020 - 08.2020
- Played a key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Managed inventory to provide customers with access to products in high demand.
- Observed packing operations to verify conformance to specifications.
Collections Agent
Republic Finance (Temp Job)
02.2020 - 06.2020
- Directed day-to-day collections functions.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Worked with customer to create debt repayment plan based on current financial condition.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
Medical Assistant/Home Health Aide
Wiregrass Homecare
08.2019 - 02.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Customer Care Representative
DIRECTV
07.2013 - 02.2015
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Contributed to team success, consistently achieving call center performance metrics.
Direct Support Professional
Volunteers of America
09.2010 - 09.2010
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Recorded status and duties completed in logbooks for management.
Education
Technical College in Medical Assistant -
Fortis College
Dothan, AL02.2012
High School Diploma -
Straughn High School
Andalusia, AL01.2008
Skills
- Medical Office Experience
- Customer Service
- Typing
- Childcare
- Clerical Experience
- Home Care
- Infant Care
- Word Processing
- Yardi
- Section 8
- Property Management
- Office Management
- Fair Housing Regulations
- LIHTC
- Management
- Property Leasing
- Computer Literacy
- Budgeting
- Administrative Experience
- HIPAA
- Collections
- Medical terminology
- Vital signs
- Marketing
- Communication skills
- Conflict management
- Supervising experience
- Office management
- Cash handling
- Bookkeeping
- Professionalism and Ethics
- Decision-Making
- Patient Registration
- Monitoring patient progress
- Basic Math
- Payment Processing
- Advising Patents
Certification
- Drivers License
- Home Health Aide
Additional Information
- SKILLS
- Patient-focused care
- Trustworthy companion
- Compassionate
- Efficient and reliable team player
- Committed team player
- Companionship and emotional support
- CPR/First Aid certified
- Adaptable
Assessments
- Attention to detail, Proficient, 02/01/22
- Customer service, Proficient, 07/01/20
- Work style: Reliability, Proficient, 02/01/22
- Recruiting, Proficient, 02/01/22
- Data entry: Accuracy, Proficient, 09/01/18
- Cleaner fit, Proficient, 04/01/21
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Service Representative
Village Medical
10.2022 - Current
Collections Agent
MRS BPO LLC Toyota and Lexus
03.2022 - 10.2022
Property Manager
Huff Management Co., Inc.
05.2021 - 02.2022
Collections Agent
TOYOTA & LEXUS FINANCIAL SERVICES
08.2020 - 05.2021
Credit and Collections Representative
Farmers Home Furniture
07.2020 - 08.2020
Collections Agent
Republic Finance (Temp Job)
02.2020 - 06.2020
Medical Assistant/Home Health Aide
Wiregrass Homecare
08.2019 - 02.2020
Customer Care Representative
DIRECTV
07.2013 - 02.2015
Direct Support Professional
Volunteers of America
09.2010 - 09.2010
Medical Assistant (Internship)
Prime Care
Technical College in Medical Assistant -
Fortis College
High School Diploma -
Straughn High School
- Drivers License
- Home Health Aide
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