Lajada Kelley
Rex,GA
Summary
Motivated professional. Detail-oriented with experience in customer service, data entry. Strong mathematical and analytical thinking skills. Fast learner and committed to continuous evolution. Skilled in Patient Care offering demonstrated expertise in patient support developed over 8 years of healthcare and 10 years customer care experience. Flexible team player or team lead with positive and upbeat nature. Dedicated customer care professional, committed to supporting clients or patients in feeling secure and comfortable in clinical, non clinical and at home settings.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Change Healthcare
09.2022 - 02.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Customer Care Representative
Wayfair
07.2020 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Collection Customer Service Representative
Mrs Bpo LLC
09.2018 - 06.2020
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Enhanced overall team performance through active participation in training sessions, sharing best practices, and providing constructive feedback to colleagues.
88M Truck Driver
US Army
09.2012 - 04.2016
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Utilized GPS technology effectively to navigate unfamiliar territories efficiently while minimizing delays or detours.
- Maintained vehicle safety by conducting thorough pre-trip inspections and addressing maintenance needs promptly.
- Implemented effective time management skills to balance multiple assignments simultaneously without compromising punctuality or quality of service provided.
Education
Bachelor of Science - BSN Nursing
George C Wallace Community College - Dothan
Dothan, AL01.2030
Skills
- Customer Service
- Insurance Verification
- Appointment Scheduling
- Flexible Schedule
- Multitasking and Organization
- Medical Terminology
- Patient Registration and Admissions
- Quality Assurance
- Data Entry
- Call Center Experience
- Problem Resolution
- Microsoft Office
Timeline
Patient Service Representative
Change Healthcare
09.2022 - 02.2024
Customer Care Representative
Wayfair
07.2020 - 04.2022
Collection Customer Service Representative
Mrs Bpo LLC
09.2018 - 06.2020
88M Truck Driver
US Army
09.2012 - 04.2016
Bachelor of Science - BSN Nursing
George C Wallace Community College - Dothan