LaJae Preston
Killeen,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Contact Tech (Work From Home)
AAFES Exchange
08.2021 - Current
- Managed approximately 50+ incoming calls per day from customers.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Teacher Assistant
Enrichment Services
08.2018 - 12.2019
- Assist in organizing and maintaining learning centers.
- Assist with mandated screening & assessments of children.
- Complete daily heath & anecdotal observations of children
- Maintain order by using positive approaches to behavior management.
- Recruit volunteers and solicit In-kind contributions.
- Attend meetings, training and workshops as required.
- Maintain cleanliness of classrooms and adjoining restrooms
- Advocated for Head Start Program, families, and children.
- Perform other duties as assigned.
- Assisted teachers with supervision and care of group of 20 children.
Assistant Manager/Lead Housekeeper
HCSG-Health Care Service Group
10.2016 - 11.2017
- Performed as acting manager.
- Assisted housekeeping manager with maintaining schedules of 5 housekeepers.
- Monitored 10 previous day's rooms were booked.
- Based upon what housekeepers are quicker and more efficient.
- Public areas consist of lobby, bathrooms, stairwells, and hallways.
- Assist with hours of payroll and hours of employees.
- Performed 5 interviews with Housekeeping Manager.
- When low on staff assisted housekeepers with any duties that were assigned to them.
- Filed employee files, fax, copy, scan, and answered phone calls.
Education Assistant
CPCD Head Start
07.2015 - 08.2016
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Participated in professional development opportunities and attended in-services and seminars.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons.
Sales Associate
7 Eleven
01.2013 - 09.2014
- Responsibilities include keeping environment for patrons safe and clean, ringing customer purchases using electronic cash registers, and giving correct change.
- Additional duties consist of forecasting, ordering, and stocking merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
CDA -
Pikes Peak Community College And Alliance For Kids & CPCD – Child Development Associate CDA
Colorado Springs, CO06.2018
Skills
- Independent Decision-Making
- Information Security
- Call Center Operations
- Account Management
- Service Recommendations
- Payment Processing
- Customer Service
- Complaint Resolution
- Delinquent Account Management
- Skilled in Microsoft Office
- Professional Telephone Demeanor
- Microsoft Outlook
References
Available upon request
Timeline
Customer Contact Tech (Work From Home)
AAFES Exchange
08.2021 - Current
Teacher Assistant
Enrichment Services
08.2018 - 12.2019
Assistant Manager/Lead Housekeeper
HCSG-Health Care Service Group
10.2016 - 11.2017
Education Assistant
CPCD Head Start
07.2015 - 08.2016
Sales Associate
7 Eleven
01.2013 - 09.2014
CDA -
Pikes Peak Community College And Alliance For Kids & CPCD – Child Development Associate CDA