LaJaiah Scott

Assistant Branch Rental Manager

Enterprise Mobility

09.2020 - Current

Developed strong relationships with at least 7 corporate clients, resulting in increased repeat business.
Assisted in staff training to ensure excellent customer service and product knowledge.
Collaborated with upper management for branch performance reviews and strategic planning initiatives.
Maintained high levels of vehicle availability by coordinating fleet logistics and maintenance schedules.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided 20 team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Executed sales and marketing initiatives to increase revenue for company.
Implemented rental asset processes and cleanliness standards.
Monitored inventory levels, of a 350 car fleet, to minimize vehicle downtime and maximize utilization rates.
Enhanced customer satisfaction by addressing and resolving rental issues promptly.
Coordinated marketing efforts, increasing brand visibility within the local market area.
Achieved revenue growth of 11% YTD through effective sales strategies and upselling techniques.
Implemented cost control measures, reducing branch expenses without compromising on service quality.
Handled escalated customer complaints professionally, maintaining a positive reputation for the company while finding solutions that satisfied both parties involved.
Cultivated a positive work environment by promoting teamwork through regular staff meetings and employee recognition programs.