Summary
Overview
Work History
Education
Skills
Timeline
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Lajanyce Bailey

Adel,GA

Summary

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level with any position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Hampton Inn By Hilton
12.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected payments, processed transactions and updated relevant records.
  • Tracked important information in pep system.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled assignments independently with good judgement and critical thinking skills.

Cashier

Zaxby's Chicken Fingers & Buffalo Wings
09.2019 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Western Sizzlin
11.2020 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

High School Diploma -

Cook High
Adel, GA
05-2021

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Issue handling
  • Relationship building
  • Payment processing
  • Call answering and routing
  • Customer and client relations
  • Problem-solving
  • Email correspondence
  • Email and telephone decorum
  • Log book monitoring
  • Client communication
  • Phone etiquette
  • Multitasking and organization
  • Strategic planning
  • Word processing
  • Hospitality best practices
  • Hospitality services

Timeline

Front Desk Receptionist

Hampton Inn By Hilton
12.2021 - Current

Cashier

Western Sizzlin
11.2020 - 10.2021

Cashier

Zaxby's Chicken Fingers & Buffalo Wings
09.2019 - 12.2021

High School Diploma -

Cook High
Lajanyce Bailey