LaJaunna Reno
drummonds,TN
Summary
Dynamic Retail Specialist with a proven track record at Crossmark, excelling in customer relations and expert problem-solving. Enhanced customer satisfaction through effective complaint resolution and implemented training programs that boosted employee retention. Skilled in project management and adaptable to changing environments, consistently delivering high-quality results.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
4
4
years of professional experience
Work History
Retal Specailist
Crossmark
01.2025 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Front Loader
Fedex Hub
11.2024 - 01.2025
- Adapted quickly to changing project requirements, demonstrating flexibility in adjusting work processes as needed for success.
- Exceeded client expectations by consistently delivering high-quality results within given deadlines for multiple projects.
- Loaded and unloaded materials accurately, transporting them to designated locations according to project needs.
Retail Specialist
Crossmark
03.2023 - 11.2024
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales.
- Mentored new team members on store policies, procedures, and best practices for success in their roles.
Dietary Aide
Ferncliff Nursing Home
01.2023 - 05.2023
- Planned nutritious meal options for individuals with various health needs and conditions.
- Educated patients on the importance of proper nutrition for managing chronic conditions, such as diabetes, hypertension, and heart disease.
- Enhanced patient satisfaction with tailored dietary recommendations based on medical history, preferences, and goals.
Retail Specialist
Lowes Hardware
03.2021 - 12.2022
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Ensured a clean, organized store environment to enhance the shopping experience.
Education
No Degree - Admnstration of Justice, Computers
Victor Valley College
Victorville, CASkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Project management
- Adaptability
- Time management abilities
Timeline
Retal Specailist
Crossmark
01.2025 - Current
Front Loader
Fedex Hub
11.2024 - 01.2025
Retail Specialist
Crossmark
03.2023 - 11.2024
Dietary Aide
Ferncliff Nursing Home
01.2023 - 05.2023
Retail Specialist
Lowes Hardware
03.2021 - 12.2022
No Degree - Admnstration of Justice, Computers
Victor Valley College
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