LaJeana Terrell
Loxley,AL
Summary
I am a highly-motivated employee with desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. I feel I am a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. I am experienced with stepping into roles and quickly making positive changes to drive company success. I am focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
IT Support Engineer
LabCorp
Loxley, AL
03.2024 - Current
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Created technical documentation for internal use by IT staff members.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Developed and maintained strong relations with customers to meet quality expectations.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Laboratory Supervisor I
Laboratory Corporation of America
Bay Minette, AL
03.2020 - 03.2024
- Assisted in the development and implementation of laboratory safety policies and procedures.
- Supervised daily operations of laboratory personnel, ensuring that all activities were completed according to established protocols.
- Monitored laboratory inventory levels for reagents and supplies; ordered additional items as needed.
- Developed and validated analytical methods for testing new products or processes.
- Performed advanced analyses such as sample preparation and instrument calibration.
- Managed quality assurance and quality control programs in accordance with regulatory standards.
- Ensured compliance with applicable safety regulations by conducting regular inspections of laboratory equipment and facilities.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Implemented computerized systems for tracking samples, processing results, and generating reports.
- Conducted periodic audits to ensure accuracy and completeness of data entry into databases.
- Generated monthly Quality Control reports.
- Oversaw quality control initiatives to optimize laboratory performance.
- Determined effective schedules by taking into consideration individual employee preferences and overall coverage needs.
- Promoted and enforced compliance with regulatory agencies.
- Completed routine sample processing, validations and reagent QC runs.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Provided direction, motivation, coaching, training, and mentoring to team members.
- Ensured compliance with all applicable laws, regulations, policies, procedures, guidelines.
- Managed staff recruitment processes including interviewing candidates and making hiring decisions.
- Conducted regular meetings with team members to review performance results and discuss challenges or issues that need addressing.
- Evaluated employees' skills sets to guide decisions regarding promotions and additional training.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Created technical documentation for internal use by IT staff members.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Lab Supervisor I
LabCorp
Mobile, AL
07.2002 - 03.2020
- Worked closely with the client to provide a successful partnership for 18 years, until transferring into a new role with company.
- Performed routine maintenance on lab equipment and maintained a log of activities.
- Developed standard operating procedures for laboratory personnel to ensure compliance with safety regulations.
- Managed equipment, building areas and inventory to keep facility running at peak levels.
- Defined priorities, delegated tasks and planned workflow for laboratory personnel.
- Established and managed quality control program covering laboratory activities.
- Maintained compliance with laboratory, company and legal regulations.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Medical Laboratory Technologist
LabCorp/ARL/LABSOUTH/Dynacare
Fairhope, AL
07.1992 - 07.2002
- Performed laboratory tests and analyses on blood, urine, and other body fluids samples using automated equipment.
- Reviewed test results for accuracy and completeness prior to releasing them to clinicians.
- Conducted quality control testing as required by laboratory standards and documented results in accordance with regulatory requirements.
- Managed the workflow of specimens in the laboratory, ensuring timely processing of requests.
- Ensured that all safety protocols were followed during specimen collection and handling processes.
- Maintained accurate records of patient data, test results, and instrument calibrations in accordance with established guidelines.
- Assisted with training new staff members on proper use of lab equipment and safety protocols.
- Monitored inventory levels of reagents, supplies, and other materials needed for laboratory operations.
- Performed preventative maintenance on laboratory instruments to ensure optimal performance.
- Developed standard operating procedures for various lab tests performed within the facility.
- Participated in proficiency testing programs designed to maintain high-quality standards in the lab.
- Maintained clean and fully operational laboratory equipment.
- Prepared and used correct controls for tests and recognized out-of-range results, shifts and trends.
Education
Bachelor of Science - Medical Technology
Troy University
Troy, AL06.1993
Skills
- Documentation and Reporting
- Staff Development
- Operations Management
- Customer Relationship Management (CRM)
Affiliations
- Member, Troy University Alumni Association
- Member, Alpha Delta Pi Alumni Association
- Active Member of FBC Loxley
Certification
- American Society of Clinical Pathology - 1993
Accomplishments
- Beyond the Call of Duty Award-LabCorp
- Chairman's Award Winner 2021- LabCorp
Timeline
IT Support Engineer
LabCorp
03.2024 - Current
Laboratory Supervisor I
Laboratory Corporation of America
03.2020 - 03.2024
Lab Supervisor I
LabCorp
07.2002 - 03.2020
Medical Laboratory Technologist
LabCorp/ARL/LABSOUTH/Dynacare
07.1992 - 07.2002
Bachelor of Science - Medical Technology
Troy University