LaJeanne Miller
Hyattsville,MD
Summary
Ambitious employee with strong writing, communication, and customer service skills, seeking to take next career step with an organization offering opportunities for professional advancement. Success in developing efficient business processes to streamline workflow and enhance organizational performance. Eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
26
26
years of professional experience
Work History
Patient Care Coordinator
MedStar Health
04.2023 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Contract Specialist
Aya Healthcare
02.2022 - 01.2023
- Liaised with leadership team to review and approve contract terms and conditions.
- Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
- Provided updates on status of contract processes to upper management and other important personnel.
- Review and understand contract plans and specifications.
- Oversaw changes and coordinated change orders and contract reviews.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
Patient Account Representative
Frontline Source Group
07.2021 - 01.2022
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Reviewed flagged items daily and resolved issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Processed refunds, disbursements and payments.
- Generated detailed reports outlining billing, flagged items and other important data.
- Worked with outside entities to resolve issues with billing, claims and payments.
Senior Care Coordinator
Cardinal Health
01.2018 - 05.2021
- Maintained records management system to process personnel information and produce reports.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Communicated with patients with compassion while keeping medical information private.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Determined organizational policies regarding program eligibility, requirements and benefits
Front Desk Receptionist
Dr. Herschel Marcus
05.1998 - 08.2003
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Determined needs of visitors and provided information or solutions.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Accounting and Finance
Strayer University
Washington, DCAccounting And Finance
Texas Woman's University
Denton, TXAccounting And Finance
University of Maryland Global Campus
College Park, MD12.2025
Skills
- Verbal and Written Communication
- Quantitative and Qualitative Analysis
- Problem Solving
- Relationship Building
- Verbal and Written Communication
- Office Administration
- Workflow Optimization
- Calendar Management
- Team Leadership
- Correspondence and Reporting
- Professional Experience
Timeline
Patient Care Coordinator
MedStar Health
04.2023 - Current
Contract Specialist
Aya Healthcare
02.2022 - 01.2023
Patient Account Representative
Frontline Source Group
07.2021 - 01.2022
Senior Care Coordinator
Cardinal Health
01.2018 - 05.2021
Front Desk Receptionist
Dr. Herschel Marcus
05.1998 - 08.2003
Accounting and Finance
Strayer University
Accounting And Finance
Texas Woman's University
Accounting And Finance
University of Maryland Global Campus
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