LaJeanne Miller
Hyattsville,MD
Summary
Dynamic healthcare professional with a proven track record at MedStar Health, excelling in verbal communication and problem-solving. Adept at optimizing workflows and fostering relationships, I have successfully enhanced patient care coordination and resolved complex inquiries, ensuring a seamless experience for patients and staff alike. Passionate about driving improvements in healthcare delivery.
Overview
28
28
years of professional experience
Work History
Transplant Donor Liaison
Medstar Health Georgetown University Hospital
Washington, District of Columbia
12.2024 - Current
- Facilitated interdepartmental communication to enhance coordination of patient care.
- Resolved patient inquiries and concerns through effective dialogue.
- Coordinated timely information sharing between teams to maintain accuracy.
- Collaborated with senior management to pinpoint improvement areas in existing systems.
Patient Care Coordinator
MedStar Health, MMGA
Hyattsville, Maryland
04.2023 - 08.2024
- Maintained confidentiality of patient data to safeguard health information.
- Communicated with insurance companies to verify coverage and secure authorizations.
- Served as primary contact for patients, doctors, and hospital staff, ensuring effective communication.
- Delivered individualized patient care through close collaboration with patients.
- Assisted patients in completing essential paperwork for accurate billing of services.
Contract Specialist
Aya Healthcare
02.2022 - 01.2023
- Liaised with leadership team to review and approve contract terms and conditions.
- Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
- Provided updates on status of contract processes to upper management and other important personnel.
- Review and understand contract plans and specifications.
- Oversaw changes and coordinated change orders and contract reviews.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
Patient Account Representative
Frontline Source Group
07.2021 - 01.2022
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Reviewed flagged items daily and resolved issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Processed refunds, disbursements and payments.
- Generated detailed reports outlining billing, flagged items and other important data.
- Worked with outside entities to resolve issues with billing, claims and payments.
Senior Care Coordinator
Cardinal Health
01.2018 - 05.2021
- Maintained records management system to process personnel information and produce reports.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Communicated with patients with compassion while keeping medical information private.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Determined organizational policies regarding program eligibility, requirements and benefits
Front Desk Receptionist
Dr. Herschel Marcus
05.1998 - 08.2003
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Determined needs of visitors and provided information or solutions.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Accounting And Finance
University of Maryland Global Campus
College Park, MD12.2025
Accounting and Finance
Strayer University
Washington, DCAccounting And Finance
Texas Woman's University
Denton, TXSkills
- Verbal and written communication
- Quantitative and qualitative analysis
- Problem solving
- Relationship building
- Office administration
- Workflow optimization
- Calendar management
- Team leadership
- Correspondence and reporting
Education
other,other
Timeline
Transplant Donor Liaison
Medstar Health Georgetown University Hospital
12.2024 - Current
Patient Care Coordinator
MedStar Health, MMGA
04.2023 - 08.2024
Contract Specialist
Aya Healthcare
02.2022 - 01.2023
Patient Account Representative
Frontline Source Group
07.2021 - 01.2022
Senior Care Coordinator
Cardinal Health
01.2018 - 05.2021
Front Desk Receptionist
Dr. Herschel Marcus
05.1998 - 08.2003
Accounting And Finance
University of Maryland Global Campus
Accounting and Finance
Strayer University
Accounting And Finance
Texas Woman's University