Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

LAJERRIKA RODGERS

Bartlett,TN

Summary

In my role at Sedgwick, I have demonstrated strong leadership within Operations Support Services. I have successfully overseen a team of dedicated colleagues and implemented robust quality assurance procedures. My skills include meticulous review of quality data, conducting comprehensive audits, and creating efficient staffing schedules to ensure exceptional department coverage. Our team's success in tracking and resolving noncompliance issues reflects our unwavering commitment to operational excellence. Additionally, I actively train our team on critical tasks and foster a culture of continuous improvement. This hands-on approach empowers us to maintain high performance standards and adapt to industry demands. My leadership and motivational support are essential in building a resilient and proficient team that consistently achieves objectives.

Overview

9
9
years of professional experience

Work History

OPERATIONS SUPPORT TEAM LEAD

Sedgwick
07.2022 - Current
  • Reduced response times for client inquiries by optimizing team workflows and communication channels.
  • Managed workload distribution effectively, ensuring timely resolution of tickets while maintaining a balanced workload for all team members.
  • Collaborated with cross-functional teams to address systemic issues affecting overall customer experience.
  • Developed strong relationships with key stakeholders to align support team objectives with broader company goals, fostering a unified approach to customer service excellence.
  • Streamlined knowledge management practices, enabling quicker access to information and improved problem resolution capabilities for the team.
  • Created a culture of accountability within the support team, encouraging ownership over tasks while driving continuous improvement initiatives.
  • Continuously raised the bar on performance standards by providing effective coaching sessions addressing individual needs based on comprehensive performance evaluations.
  • Established a collaborative work environment by fostering open communication and promoting teamwork among support staff.
  • Generated reports to track performance and analyze trends.
  • Offered assistance in implementing and developing training programs.
  • Spearheaded the adoption of new technologies and tools to optimize support operations, increasing efficiency, and reducing response times.
  • Implemented quality assurance measures to ensure consistent delivery of exceptional customer service across the team.

SHIFT SUPERVISOR

Crossroads Hospice
01.2020 - 07.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Streamlined administrative tasks such as billing management, insurance verification, and referral coordination.
  • Facilitated communication between patients and various departments and staff.
  • Resolved customer complaints using established follow-up procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
  • Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.

HUMAN RESOURCE GENERALIST/ INTERN

U.S. Navy Call Center
01.2019 - 12.2019
  • Participated in recruitment and onboarding processes, including resume screening and conducting interviews
  • Assisted in administering employee benefits programs, ensuring accurate record-keeping and timely communication
  • Supported the HR team in organizing training and development programs for employees
  • Contributed to employee relations initiatives, including resolving conflicts and conducting exit interviews

TEAM LEADER/SUPERVISOR

AT&T
01.2016 - 12.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Bachelor of Business - Concentration in Human Resource Management

Strayer University
Memphis, TN

Associate in Arts - Business

Phoenix University
Memphis, TN

High School Diploma -

Raleigh Egypt High School
Memphis, TN

Master of Science - Business Management

Strayer University
Memphis, TN
09-2025

Skills

  • Research and Analysis
  • Communication
  • Collaborative Skills
  • Operations Management
  • Project Management
  • Conflict Resolution
  • Adaptability
  • Performance reviewing
  • Team building
  • Time management abilities
  • Talent Acquisition
  • Reporting and documenting

Affiliations

  • Sigma Chi Psi Sorority Inc
  • TN Notary Public

Timeline

OPERATIONS SUPPORT TEAM LEAD

Sedgwick
07.2022 - Current

SHIFT SUPERVISOR

Crossroads Hospice
01.2020 - 07.2022

HUMAN RESOURCE GENERALIST/ INTERN

U.S. Navy Call Center
01.2019 - 12.2019

TEAM LEADER/SUPERVISOR

AT&T
01.2016 - 12.2018

Associate in Arts - Business

Phoenix University

High School Diploma -

Raleigh Egypt High School

Bachelor of Business - Concentration in Human Resource Management

Strayer University

Master of Science - Business Management

Strayer University

Similar Profiles

CREATE PROFILE
LAJERRIKA RODGERS