La'Jia Taylor
Tyler,TX
Summary
Project Management: Managed large-volume caseload of employees while maximizing sales opportunity and customer satisfaction.
- Strategic & Analytical: Prioritize multiple projects at one time, while driving revenue through technical expertise and troubleshooting efficiency for positive customer experience in a team oriented, fast paced environment.
- Detail-Oriented: Evaluated as a diligent and efficient employee who consistently meets or exceeds deadlines; initiates and responds to organizational needs while resolving issues independently.
- Competitive Skills: Typing 80 WPM, Microsoft Office, PowerPoint, Excel etc.
- 4+ Years of customer service experience
- AML Certified
Focused and attentive Medication Aide offering 2 years of healthcare expertise. Energetic and personable with thorough knowledge of medication, potential side effects and adverse reactions. Skilled in administering topical, oral, nasal and sublingual medications. Well-versed in monitoring vital signs for indications of medication issues and general health changes.
Overview
9
9
years of professional experience
Work History
Medication Aide
Garden Estates Of Tyler
01.2023 - Current
- Maintained safe and clean environment by adhering to infection control protocols during medication administration.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated seamless shift changes by thoroughly documenting medication administration activities for incoming team members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Documented patient information and care activities in electronic health record.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Purchase Order Coordinator
HomePro
01.2021 - 01.2023
- Purchasing Coordinators manage the purchase of products and services for their employers
- It is their responsibility to assess vendors, negotiate new deals and renegotiate expiring contracts, and place orders for products and services.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Managed high-volume orders for multiple clients, ensuring timely delivery and optimal service quality.
Retention Specialist
Suddenlink
01.2019 - 01.2021
- Enhanced customer retention by addressing concerns and resolving issues in a timely manner.
- Facilitated effective communication between departments to swiftly resolve complex customer issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Worked closely with sales teams to identify upselling opportunities that aligned with individual customer needs.
Front-End Manager
Brookshires Grocery Company
01.2018 - 01.2019
- Champions and models a friendly and customer service-oriented attitude by greeting customers and answering their questions
- I address customer or procedural issues raised by cashiers and courtesy clerks
- I help assist in training cashiers and courtesy clerks on front end policies and procedures
- I monitor and evaluate cashier and courtesy clerk performance
- I provide ongoing feedback and coaching to cashiers and courtesy clerks, as well as well as provides feedback to management on partner performance.
Store Trainer/Hiring Manager
Brookshires Grocery Company
01.2017 - 01.2018
- I'm responsible for all hiring needs in our store
- I oversaw orientation and all new hire paperwork
- I enforced our dress-code and company rules
- I oversaw the setting up of new advertisements in our store, as well as encouraging our cashiers to promote sales
- I also oversee making sure we are involved in our community
- I filed all paperwork that needs to go to personnel and any status changes
- In-putting all their data into the system.
Office Cashier/Cashier
Brookshires Grocery Company
01.2015 - 01.2017
- Managing all cashiers, handling all money in the store
- I cashed checks, did money orders, western unions, returns, refunds, exchanges, etc
- I input transactions into the database, balanced all the money, and deposits to the bank every night
- I also answered all phone calls and made sure they were transferred to the correct departments or managers
- Effectively communicating any messages to managers or any other employee.
Education
Certificate of Completion - Ophthalmic Medical Assistant
Tyler Junior College
Tyler, TX08.2024
Associate of Arts - Business AA
Tyler Junior College
Tyler, TX05.2019
High School Diploma -
John Tyler High School
Tyler, TX06.2016
Skills
Direct Patient Care
Mobility Assistance
Dementia and Alzheimer's knowledge
Medical Terminology
Patient Observation
Privacy and confidentiality
Behavior redirection
Observation Documentation
Calm Under Pressure
Understanding Customer Needs
References
- Metz Branch, 903-272-7042, Co-Worker
- Elizabeth Hayes , 903-516-2428, Health and Wellness Director
- Crystol Russell, 903-752-4052, Current Boss
- Dora Mula, 404-513-7151, Old Boss
Timeline
Medication Aide
Garden Estates Of Tyler
01.2023 - Current
Purchase Order Coordinator
HomePro
01.2021 - 01.2023
Retention Specialist
Suddenlink
01.2019 - 01.2021
Front-End Manager
Brookshires Grocery Company
01.2018 - 01.2019
Store Trainer/Hiring Manager
Brookshires Grocery Company
01.2017 - 01.2018
Office Cashier/Cashier
Brookshires Grocery Company
01.2015 - 01.2017
Certificate of Completion - Ophthalmic Medical Assistant
Tyler Junior College
Associate of Arts - Business AA
Tyler Junior College
High School Diploma -
John Tyler High School