Lajiah Kirby Forch
New York,NY
Summary
I am a people leader with over 13 years of experience in sales management, team development, and customer service excellence. My leadership philosophy centers on empowering others, believing that true leadership stems from the ability to uplift and inspire teams to achieve collective success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hub Manager
Microsoft
Boston, MA
04.2021 - 09.2023
- Led diverse teams to exceed strategic targets through effective communication and alignment across business functions.
- Enhanced staffing processes and onboarding, driving team performance and customer satisfaction.
- Implemented dynamic budgetary strategies to adjust to market changes and achieve goals.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Retail Store Manager
Microsoft
New York, NY
02.2020 - 04.2021
- Navigated organizational restructures, maintaining team morale and performance.
- Strengthened community partnerships and led transformational changes to enhance business operations.
- Developed and implemented an employee engagement strategy to increase morale, productivity and loyalty across the organization.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Assistant Store Manager
Microsoft
New York, NY
07.2014 - 02.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed operations across key US locations, focusing on sales management, customer service, and team development.
- Excelled in visual merchandising and technical support services, ensuring an outstanding customer experience.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Skills
- Sales Management & Strategy
- Building Community Partnerships
- Business Acumen & Relationship Management
- Sales Operations & Performance Management
- Team Development & Motivation
- Problem Solving & Decision Making
Affiliations
- Co-Chair, National Employee Resource Group (ERG): Led initiatives for career development and community engagement, impacting over 1,000+ employees nationally (including London UK).
Accomplishments
- 2023 Microsoft Ability Nominee: Recognized for empowering employees with disabilities, fostering an inclusive workplace environment.
- Manager of the Quarter: Exceeding Expectations across Individual Success, Leveraging the Success of others and Adding to the Success of Others.
Certification
- AZ-900 Certified
- AI-900 Certified
- CPR Certified
Timeline
Hub Manager
Microsoft
04.2021 - 09.2023
Retail Store Manager
Microsoft
02.2020 - 04.2021
Assistant Store Manager
Microsoft
07.2014 - 02.2020
- AZ-900 Certified
- AI-900 Certified
- CPR Certified