LaJocelyn Walker
Jackson,MS
Summary
Experienced and dedicated candidate with a strong work ethic and sense of responsibility, seeking a new career as a Medical Administrative Assistant. With over 25 years of experience in the customer service field, consistently maintaining a high degree of professionalism and integrity while fostering a positive working environment. Skilled as a Patient Care Assistant for over 3 years, handling and lifting patients, and performing daily patient care routines. Actively seeking a position with a company offering an excellent benefits package, competitive salary, and opportunities for career growth. Proficient Cashier with expertise in handling money, restocking merchandise, and providing customer assistance. Maintains clean, neat, and professionally arranged work areas. Detail-oriented with strong listening skills, committed to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Cashier
Captain D's - Trident Holdings, LLC
08.2024 - Current
- Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized
- Served as direct point of contact and delivered excellent customer service with a positive attitude
- Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff
Case Manager
Horne LLC - United States Department of Health Contract
02.2023 - 09.2023
- Handling case assignments, draft service plans, review case progress and determine case closure
- Processing client records for Department of Health to certify Medical Cannabis Use
- Helping clients achieve wellness and autonomy
- Documented activity in customer accounts in an accurate manner and ensured confidentiality
- Entered customer account data and communicated in a clear and concise manner
Cashier
McDade's Corner Market
01.2022 - 02.2023
- Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized
- Served as direct point of contact and delivered excellent customer service with a positive attitude
- Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff
Breakfast/Laundry Attendant
Homewood Suites Hotel
01.2021 - 12.2022
- Prepared breakfast for hotel guests
- Assisted with transport and preparation of guest laundry
- Participated in Inventory Management
Package Handler
FedEx Ground
01.2020 - 02.2021
- Accurately read labels, verified numbers, memorized and carried out instructions
- Completed tasks in the required time limits with high levels of accuracy
- Documented product, packaging, and order information on specified forms and records
- Examined and inspected containers, materials, and products to ensure that packing specifications were met
- Loaded materials and products into package processing equipment
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
01.2025
Skills
- Greenway
- MS Excel
- MS Word
- MS PowerPoint
- Decision-making skills
- Time management skills
- Team player
- Customer Service oriented
- Able to work independently
- Customer service excellence
- Cash Handling
- Patience and Empathy
Proficiencies
- Greenway
- MS Excel
- MS Word
- MS PowerPoint
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
Timeline
Cashier
Captain D's - Trident Holdings, LLC
08.2024 - Current
Case Manager
Horne LLC - United States Department of Health Contract
02.2023 - 09.2023
Cashier
McDade's Corner Market
01.2022 - 02.2023
Breakfast/Laundry Attendant
Homewood Suites Hotel
01.2021 - 12.2022
Package Handler
FedEx Ground
01.2020 - 02.2021
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
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