Summary
Overview
Work History
Education
Skills
Timeline
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Lajohnette Lewis

Fort Worth,TX

Summary

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

2
2
years of professional experience

Work History

Bookeerper

T. Edwards & Associates
Red Oak, TX
11.2022 - 05.2024
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Updated and maintained databases with current information.

Customer Service Representative

Derrick Mumba Allstate
Irving, TX
06.2022 - 09.2022
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Education

Associate of Arts - Business Administration

Tarrant County College District
Fort Worth, TX
06-2023

Skills

  • Collaboration
  • Analytical and Critical Thinking
  • Dependable and Responsible
  • Microsoft Word
  • Google Drive
  • Quickbooks
  • Organizational Skills
  • Problem-solving abilities
  • Active Listening
  • Call Management
  • Inbound and Outbound Calling
  • Data Entry
  • Data Collection
  • Researching
  • Computer Proficiency
  • Microsoft Outlook
  • Customer Service
  • MS Word, Excel, and Outlook

Timeline

Bookeerper

T. Edwards & Associates
11.2022 - 05.2024

Customer Service Representative

Derrick Mumba Allstate
06.2022 - 09.2022

Associate of Arts - Business Administration

Tarrant County College District

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Lajohnette Lewis