LaJoi Battle
Macon,GA
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
General Manager
Ice Bar & Grill
Macon, GA
01.2020 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Tracked monthly sales to generate reports for business development planning.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Designed sales and service strategies to improve revenue and retention.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Recruited, trained and empowered employees to achieve key performance indicators.
Manager of Operations
H.I.T.S Financial, INC
Eastman, GA
06.2018 - 01.2020
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Monitored team progress towards achieving milestones set forth in project plans.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared reports summarizing operational results against established goals and objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Master of Science - Information Technology
Purdue University - North Central
Westville, IN07-2024
Bachelor of Science - Administration Management
Clayton State University
Morrow, GA05-2018
Skills
- Service Quality Improvement
- Supply Chain Management
- Loss Prevention
- Account Management
- Business Administration
- Schedule Management
- Financial Administration
- Staff Management
Timeline
General Manager
Ice Bar & Grill
01.2020 - Current
Manager of Operations
H.I.T.S Financial, INC
06.2018 - 01.2020
Master of Science - Information Technology
Purdue University - North Central
Bachelor of Science - Administration Management
Clayton State University
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