Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Timeline
Additional Information
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LaJoi Sinclair

LaJoi Sinclair

Summary

Goal-oriented, dependable, and alert customer service representative with over 15 years of experience in working with multiple phone lines. Highly skilled in providing exceptional customer service to a multicultural populace. Recognized for problem-solving and going the extra mile for clients and coworkers. Proven track record of following employer's policies and procedures. Reliable and adaptable retail worker with a demonstrated ability to deliver high-quality customer service and maintain smooth operations. Contributes effectively to team goals in dynamic environments. Excels in cash handling, customer interaction, and problem-solving with a focus on achieving results.

Overview

16
16
years of professional experience

Work History

Cashier

Publix Super Market
08.2017 - Current
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assist customers by providing information and resolving their complaints.
  • Issue receipts, refunds, credits, or change due to customers.
  • Greet customers entering establishments.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties.
  • Offer customers carry-out service at the completion of transactions.
  • Issue trading stamps, and redeem food stamps and coupons.

CSI Client Relations Representative

Crown Honda
07.2017 - Current
  • Contact customers after they visit various Crown Automotive dealerships for service or to purchase a vehicle.
  • Input customer feedback in real time in to a client relations program (eLEAD).
  • Handle any customer complaints in a professional manner, and notify the management team as quickly as possible of such complaints.
  • Utilize an automated email system to contact customers in a more expeditious manner if necessary.
  • Maintain multiple spreadsheets using Excel to track customer data and feedback for each individual dealership.
  • Utilize an automated dialing program (Click2Call) to speed up calling process and contact customers more efficiently.

Family Attendant

Lawson Funeral Home
05.2013 - Current
  • Perform a variety of tasks during funerals to assist funeral directors and to ensure that services run smoothly and as planned.
  • Greet people at the funeral home.
  • Offer assistance to mourners as they enter or exit limousines.
  • Clean and drive funeral vehicles, such as cars or hearses, in funeral processions.
  • Carry flowers to hearses or limousines for transportation to places of interment.
  • Issue and store funeral equipment.
  • Perform general maintenance duties for funeral homes.

Customer Communications Specialist

BayCare Health Systems St. Anthony's Hospital
04.2021 - 04.2024
  • Greeting callers
  • Providing information
  • Relay or route written or verbal messages
  • Keep a current record of staff members' whereabouts and availability
  • Answering Calls for Dr Offices
  • Transferring calls to various departments throughout all Baycare facilities
  • Sending out various emergency codes (via MIR3)
  • Contacting Doctors for emergency codes
  • Completing numerous office tasks for management/ staff
  • Completing pager requests for staff members and physicians
  • Observing several security monitors
  • Communicating with International Fire System for hospital fire inspections
  • Transferring calls to patient rooms
  • Paging department for nurse stations
  • Reduced response times by optimizing workflows and prioritizing tasks based on urgency levels.

Receptionist

Crown Honda
07.2013 - 07.2017
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Route emergency calls appropriately.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.
  • Place telephone calls or arrange conference calls as instructed.
  • Answer simple questions about clients' businesses, using reference files.
  • Keep a current record of staff members' whereabouts and availability

Cashier

Sweetbay/ Winn-Dixie
04.2012 - 07.2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assist customers by providing information and resolving their complaints.
  • Issue receipts, refunds, credits, or change due to customers.
  • Greet customers entering establishments.
  • Sell tickets and other items to customers.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties.
  • Stock shelves, and mark prices on shelves and items.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Offer customers carry-out service at the completion of transactions.
  • Issue trading stamps, and redeem food stamps and coupons.

Office Administration/Receptionist

Maher Chevrolet
05.2009 - 03.2012
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Train other staff members to perform work activities, such as using computer applications.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Complete work schedules, manage calendars, and arrange appointments.

Education

High School Diploma -

Gibbs High School
Saint Petersburg, FL
06.2010

Skills

  • Reconciliation

  • Work Area Cleanliness

  • Multitasking

  • Conflict Resolution

  • Call Center Environments

  • Customer service

  • Time management skills

  • Team collaboration

  • Customer service excellence

  • Reliability and punctuality

  • Cash handling and management

  • Customer relations

  • Cash register operation

  • Written and verbal communication

  • Professionalism and courtesy

  • Conflict resolution

  • Product knowledge

  • Complex Problem-solving

  • File organization

  • Reception duties

  • Faxing documents

  • Expense reporting

  • Document management

  • Report preparation

  • Office administration

  • Microsoft office

  • Scheduling appointments

  • Filing systems

  • Scanning documents

  • Work prioritization

  • Task delegation

  • Typing speed

  • Mail sorting

  • Invoice management

  • Calendar management

  • Spreadsheet management

  • Proofreading

  • Contract review

  • Transcription services

  • Database maintenance

  • Meeting coordination

  • Budget tracking

  • Confidentiality

  • Office equipment

  • Data entry

  • Positive attitude

  • Strategic planning

  • Valid Driver's license

  • Verbal and written communication

  • Time management

  • Dedicated team player

  • Verbal communication

  • Relationship building

  • Organizing and categorizing

  • Patient charting

  • Strong problem solver

  • Prioritizing work

  • Professional and mature

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursCompany CulturePaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offHealthcare benefits

Languages

English
Full Professional

Timeline

Customer Communications Specialist

BayCare Health Systems St. Anthony's Hospital
04.2021 - 04.2024

Cashier

Publix Super Market
08.2017 - Current

CSI Client Relations Representative

Crown Honda
07.2017 - Current

Receptionist

Crown Honda
07.2013 - 07.2017

Family Attendant

Lawson Funeral Home
05.2013 - Current

Cashier

Sweetbay/ Winn-Dixie
04.2012 - 07.2017

Office Administration/Receptionist

Maher Chevrolet
05.2009 - 03.2012

High School Diploma -

Gibbs High School

Additional Information

References

Mary Ann Ward

Publix Customer Service Manager 20+ years

727-798-7274

Ashley Mitchell

Publix Assistant Customer Service Manager 20+ years

727-578-2833

Cortney Starke

Sr Customer Communication Specialist for BayCare St. Anthonys 3+years

727-565-7872

Veronda Tinson

Administrator on Duty for Baycare St. Anthonys 25+ years

727-278-5961

Benjamin Lawson

Owner of Lawson's Funeral Home and Cremations 25+ years

727-224-6161

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