LaJon Jessie
Marrero,LA
Summary
Proven expertise in medical recordkeeping and maintaining patient confidentiality, honed at Ochsner Health Care. Excelled in utilizing software like Epic and Salesforce, demonstrating a 70WPM typing speed and exceptional administrative support. Skilled in insurance navigation and patient education, consistently enhancing patient care and data security. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Patient Navigator
Ochsner Health Care
03.2022 - Current
- Managing software apps such as Epic, Cisco, Salesforce, Workday and Teams.
- Educate patients on insurance and healthcare plans that is accepted by the establishment.
- Assisted patients in scheduling doctor and healthcare appointments.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Organized patient schedules and assisted in planning transportation.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved patient complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Multitasking between two computer monitors at the same time for great productivity.
- Detailed-oriented typist with a consistent typing speed of 70WPM for critical written correspondence and data base records.
Medical Assistant
Ochsner Health Center
12.2019 - 03.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Managed approximately 30-40 incoming calls and messages per day from patients.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Inclusiv Care
06.2016 - 11.2019
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Managed approximately 40-50 calls and messages per day from patients.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Some College (No Degree) - Business
University of Phoenix
Tempe, AZCertificate - Medical Assistant
Blue Cliff College - Metairie
Metairie, LA05.2016
High School Diploma -
John Ehret High School
Marrero, LA05.2013
Skills
- Medical Recordkeeping
- Medical Terminology
- Insurance expert
- Documenting and Recording Information
- Administrative and Office Support
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Clerical and Filing Support
Timeline
Patient Navigator
Ochsner Health Care
03.2022 - Current
Medical Assistant
Ochsner Health Center
12.2019 - 03.2022
Medical Assistant
Inclusiv Care
06.2016 - 11.2019
Some College (No Degree) - Business
University of Phoenix
Certificate - Medical Assistant
Blue Cliff College - Metairie
High School Diploma -
John Ehret High School
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