LaJon Jessie
Marrero,LA
Summary
Proven expertise in medical recordkeeping and maintaining patient confidentiality, honed at Ochsner Health Care. Excelled in utilizing software like Epic and Salesforce, demonstrating a 70WPM typing speed and exceptional administrative support. Skilled in insurance navigation and patient education, consistently enhancing patient care and data security. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Patient Navigator
Ochsner Health Care
03.2022 - Current
- Managing software apps such as Epic, Cisco, Salesforce, Workday and Teams.
- Educate patients on insurance and healthcare plans that is accepted by the establishment.
- Assisted patients in scheduling doctor and healthcare appointments.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Organized patient schedules and assisted in planning transportation.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved patient complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Multitasking between two computer monitors at the same time for great productivity.
- Detailed-oriented typist with a consistent typing speed of 70WPM for critical written correspondence and data base records.
Medical Assistant
Ochsner Health Center
12.2019 - 03.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Managed approximately 30-40 incoming calls and messages per day from patients.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Inclusiv Care
06.2016 - 11.2019
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Managed approximately 40-50 calls and messages per day from patients.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Some College (No Degree) - Business
University of Phoenix
Tempe, AZCertificate - Medical Assistant
Blue Cliff College - Metairie
Metairie, LA05.2016
High School Diploma -
John Ehret High School
Marrero, LA05.2013
Skills
- Medical Recordkeeping
- Medical Terminology
- Insurance expert
- Documenting and Recording Information
- Administrative and Office Support
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Clerical and Filing Support
Timeline
Patient Navigator
Ochsner Health Care
03.2022 - Current
Medical Assistant
Ochsner Health Center
12.2019 - 03.2022
Medical Assistant
Inclusiv Care
06.2016 - 11.2019
Some College (No Degree) - Business
University of Phoenix
Certificate - Medical Assistant
Blue Cliff College - Metairie
High School Diploma -
John Ehret High School
Similar Profiles
Alexis AllenAlexis Allen
Patient Access Representative at OCHSNER HEALTH CAREPatient Access Representative at OCHSNER HEALTH CARE
Toya MathieuToya Mathieu
Registered Nurse at Ochsner Health CareRegistered Nurse at Ochsner Health Care
Maria RambeauMaria Rambeau
Front of House Manager at Compass Group/ Ochsner Health CareFront of House Manager at Compass Group/ Ochsner Health Care