Lajouia Smith
Vero Beach,FL
Summary
Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Home Health Aide
Coastal Conceige
12.2007 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Followed nutritional plans to prepare optimal meals.
Customer Service Representative
Convey Health Soultions
12.2012 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Walmart
02.2005 - 05.2008
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Home Health Aide
Nightingale Nursing Agency
02.2005 - 12.2007
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Front Desk Agent
Best Western Hotel
05.2000 - 08.2003
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Sebastian River High School
Sebastian, FL06.2004
Skills
- Clinical Quality Program Standards
- Reading Comprehension
- Electronic Medical Record Software
- Patient and Family Interaction
- Word Processing
- Email Communication
- Database Updates
- Microsoft Word
- Order Processing
- Customer Service
- Retail Sales Customer Service
- Microsoft Excel
- Call Center Operations
Certification
- HHA - Home Health Aide
Timeline
Customer Service Representative
Convey Health Soultions
12.2012 - 03.2018
Home Health Aide
Coastal Conceige
12.2007 - Current
Cashier
Walmart
02.2005 - 05.2008
Home Health Aide
Nightingale Nursing Agency
02.2005 - 12.2007
Front Desk Agent
Best Western Hotel
05.2000 - 08.2003
High School Diploma -
Sebastian River High School
Similar Profiles
Lindley GrayLindley Gray
Surgical Coordinator /Refractive IOL Counselor at Coastal Eye Care And Coastal Eye Surgery CenterSurgical Coordinator /Refractive IOL Counselor at Coastal Eye Care And Coastal Eye Surgery Center
Dianne PiggottDianne Piggott
Clinical Research Coordinator at Coastal Carolina ResearchClinical Research Coordinator at Coastal Carolina Research
Donna SalcidoDonna Salcido
Managed Care Quality Coordinator at Coastal Health & WellnessManaged Care Quality Coordinator at Coastal Health & Wellness
Alexis CarrAlexis Carr
Loan Closer at IFGLoan Closer at IFG
Mary AcevedoMary Acevedo
Assistant Director at Little Rising Stars, Inc.Assistant Director at Little Rising Stars, Inc.