Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Lajoy Whitehead

Greenwood,MS

Summary

Exceptional Team Leader, with over 4 years of manufacturing/ customer service experience who understands how to motivate, plan, track, and monitor achievement of operational goals. I am a very good team player who is comfortable with leading a team as well as assisting those in charge. I possess seasoned abilities with identification of operational issues and the methods to address them. Experienced and very comfortable with public speaking and presenting in a professional environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medicare Sales Agent

Elevance Health
Remote
08.2023 - Current
  • Educate Medicare-eligible individuals while adhering to company policies and CMS regulations
  • Present products and programs to potential prospects, including Medicare Advantage, Medicare Supplements, Prescription Drug Plans and Specialty
  • Make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services
  • Assessing customer needs for products and services using insightful, probing questions and demonstrating superior listening skills.

Production Technician

Baxter
Cleveland, MS
05.2022 - 08.2023
  • Cleans, sanitizes and monitors equipment related to assembly, machinery, processing and/or packaging for all local manufacturing operations
  • Sets up and operates automatic or semiautomatic machines and related equipment in a continuous production/processing operation
  • Monitors meters, gauges, valves, flow ratios, temperatures, pressures, and/or related controls and guidelines to ensure adherence to production/process specifications
  • Responsible for training new employees and providing critical systems monitoring and trouble-shooting.

Medicare aep agent

SelectQuote
Remote
09.2021 - 12.2021
  • Enrolled beneficiaries into mapd /pdp plans
  • Answered inbound calls and explain coverage to beneficiaries
  • Ahip certified
  • Licensed in over 17 states
  • Wellcare, anthem, Humana, United healthcare certified.

Team Leader- Inventory

Milwaukee Tool
Greenwood, MS
02.2021 - 08.2021
  • Assigns and oversees the day-to-day operations and activities in an assigned area for quality goals and productivity
  • Create Transfer orders
  • Troubleshooted and researched incomplete work orders to maintain accuracy
  • Created loads in High-Jump
  • Picked, packaged and shipped parts to branches within company
  • Researched transfer order discrepancies
  • Scheduled pick-up times for pallets of inventory that was going to Olive Branch
  • Drives daily task completion to achieve weekly/monthly production, safety, and accuracy objectives
  • Leads shift start meetings as directed by the Supervisor
  • Frequently engages with associates to motivate and provide guidance as needed
  • Escalates performance issues or concerns to the Supervisor/Manager in a timely manner
  • Quickly identifies and escalates disruptions that could impact performance and flow of goods
  • Responsible for training internal employees and temporary staff on inventory processes
  • Drives culture and compliance
  • Provides ongoing feedback to employees to ensure optimal performance
  • Collaborates with Supervisors and Managers when necessary to discuss performance and development needs or concerns
  • Maintains a clean and safe working environment
  • Contribute to process development and best practices.

Cycle Counter

Milwaukee Electric Tool Corporation
Greenwood, MS
11.2017 - 02.2021
  • Responsible for ensuring inventory, receiving and shipping by monitoring high volume inventory transaction by referring daily in transit report
  • Audit inventory to keep systems in balance during daily order processing
  • Downloading Month-end report from AX and reconciling the reports on spreadsheet
  • Responsible for the integrity and accuracy of all inventories counts by performing daily audits and maintaining a comprehensive Cycle Count program
  • Maintained cycle count data and assisted in managing root cause for inventory
  • Chosen as SME to help transition inventory team into new WMS (Highjump)
  • Practice 5s daily
  • Perform duties and special requests as assigned by team leader and manager
  • Assisted in developing and implementing an organization system for tools that were sent in with denied warranties.

Production Technician

Kelly Services
Canton, MS
01.2015 - 01.2015
  • Material handler for the Murano Truck line, placed truck parts in moving cart on a continuous basis to move to production line
  • Inventory control- counted parts to ensure accuracy.

Customer Account Executive

COMCAST, Retention Department
Jackson, MS
01.2011 - 12.2014
  • Sales effectiveness: Consistently ranked in the top 25 percentile in customer retention and sales
  • Won over 10 sales certificates during tenure, which were awarded for company-wide sales recognition
  • Successfully saved/ retained approximately 90% of customers dissatisfied with services to the point of disconnection
  • Workplace recognition: Selected by supervisory team to help lead a training session for a new billing system after a company-wide system switch
  • Provided intensive subject matter expertise, patrolling the call center to provide immediate assistance to other call center representatives
  • Customer service: Provided high quality customer service and interacted with customers and callers in a responsive, mutual manner, while remaining dedicated to their telecommunications needs
  • Collaboratively strategized with supervisory team to address customer issues as well as develop and implement strategies to increase company profit margins
  • Formulated and implemented solutions that improved product sales and certain areas of customer service
  • Engaged in frequent customer contact and record-keeping, for example, calculating product and service costs during repackaging and new customer account establishment and maintaining descriptive, accurate records of customer interactions, including inquiry details, complaints, comments, and actions taken.

Certified Medical Assistant

CHOICES FOR CHILDREN AND FAMILY
Jackson, MS
01.2010 - 12.2011
  • Provide a host of medical and patient care services in a family-oriented healthcare facility: record patients' medical history, vital statistics, and test results; prepare treatment and exam rooms; administer medication as directed by the physician; collect blood, tissues, and other specimens; operate x-ray machines; and more
  • Work with medical team to provide effective and efficient patient care, providing patient education for children and their families
  • Discuss patients' conditions with them to make patients comfortable with the treatment process
  • Fully explain treatment procedures, medication schedules, diet, and any other specific instructions.

Sales Associate

CITI TRENDS
Greenwood, MS
01.2009 - 12.2009
  • Provided customer service in a retail clothing/apparel store by helping customers select or locate merchandise, answering questions and addressing customer complaints, and maintaining the outer appearance of the store
  • Regularly took inventory on store merchandise and requisitioned new merchandise
  • Operated a retail cashier's station, accepting cash, credit cards, checks, and any other forms of tender accepted
  • Processed refunds and exchanges all geared toward customer satisfaction and retention.

Floor Secretary

GREENWOOD LEFLORE HOSPITAL
Greenwood, MS
01.2007 - 12.2008
  • Served as a primary point of contact in a hospital setting, communicating with physicians and other medical personnel, patients and families, and also incoming callers
  • Communicated using various modes, including e-mail, printed correspondence, fax, telephone, medical charting and medical result transmission, etc
  • Performed a host of desk management and clerical duties, such as ordering supplies, handling a high volume of calls, medical record and file handling, and workflow orchestrating
  • Greeted visitors and directed them to appropriate locations and staff
  • Handled scheduling, surgeries, and medical consultations.

Assistant Manager/2nd Key Holder

IT'S FASHION METRO
Greenwood, MS
01.2006 - 12.2007
  • Supervised and directed a retail workforce in a clothing store, providing efficient customer service and maintaining a store culture of courtesy and professionalism
  • Ensured that store consistently met and exceeded daily and weekly sales goals
  • Adhered to all company best practices and procedures in daily business transactions
  • Coached associates in selling techniques to boost and maintain store sales
  • Worked with store and department gross profit and income budgets, sales budgets, inventory budgets, and payroll and expense budgets
  • Operated retail cashier's station, including opening and closing cash balances, deposits and banking, credit, cash, and check payments, exchanges and refunds
  • Assisted with the hiring and termination processes, employee training and coaching, and other aspects of human resources
  • Responsible for associate scheduling and worked on an as-needed basis to make sure the store always had full coverage
  • Handled inventory management and control by closely monitoring merchandise and associate activity
  • Examined store pricing so that display amounts were aligned with current selling prices
  • Improved and maintained store's physical condition, including organization and placement of equipment, promotional space, and display tables.

Education

High School Diploma -

Holmes Community College
01.2005

Greenwood High School
01.2001

Skills

  • Vital Signs
  • Patient Care
  • Experience Administering Injections
  • 5S
  • Telecommunication
  • Phlebotomy
  • Warehouse management system
  • Manufacturing
  • Customer retention
  • Shipping & receiving
  • Supervising experience
  • Training & development
  • HIPAA Compliance
  • Policy Sales
  • Insurance Eligibility
  • Loss Coverage Determination
  • Safety Compliance
  • Picking and Packing
  • Machine Operation
  • Material Handling
  • Computer Skills
  • Incident Reporting
  • Production Processes Knowledge
  • Strong Work Ethic
  • Material Loading and Unloading
  • Safety Standards Compliance

Certification

Life and Health Insurance

Additional Information

Health insurance license

References

References available upon request.

Timeline

Medicare Sales Agent

Elevance Health
08.2023 - Current

Production Technician

Baxter
05.2022 - 08.2023

Medicare aep agent

SelectQuote
09.2021 - 12.2021

Team Leader- Inventory

Milwaukee Tool
02.2021 - 08.2021

Cycle Counter

Milwaukee Electric Tool Corporation
11.2017 - 02.2021

Production Technician

Kelly Services
01.2015 - 01.2015

Customer Account Executive

COMCAST, Retention Department
01.2011 - 12.2014

Certified Medical Assistant

CHOICES FOR CHILDREN AND FAMILY
01.2010 - 12.2011

Sales Associate

CITI TRENDS
01.2009 - 12.2009

Floor Secretary

GREENWOOD LEFLORE HOSPITAL
01.2007 - 12.2008

Assistant Manager/2nd Key Holder

IT'S FASHION METRO
01.2006 - 12.2007

High School Diploma -

Holmes Community College

Greenwood High School

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Lajoy Whitehead