LaJoyce Nedd
Garland,TX
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Experienced [Job Title] knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Experienced non-medical Care Provider offering [Number] years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Caregiver
Montecillo West Assisted Living Fcaility
Dallas , Texas
05.2022 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Barber Instructor
Dallas Barber & Stylist College
Dallas, TX
01.2019 - Current
- Conducted practice exams for students on both theoretical and practical sections.
- Followed [State] curriculum accurately with detailed lesson plans.
- Prepared students for [State] cosmetology exam with 95% success.
- Planned both theory and practical lessons forstudents.
- Supervise d and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Agent /Salon Manger
Regis Hair Salon
Dallas, TX
02.2015 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Handled day-to-day customer contact via phones, faxes and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Customer Service Associate
ITS
Mesquite, TX
01.2010 - 09.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled day-to-day customer contact via phones, faxes and emails.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
No Degree - Administrative Assistance And Secretarial
Richland College
Dallas, TXMaster of Arts - Barbering Education Instructor
Dallas Barber And Stylist College
Dallas, TX06.2021
GED -
Eastfield College
Mesquite, TX12.2019
Cosmetology License - Beauty
Mesquite ITS Academy of Beauty
Mesquite, TX07.2019
Class A Barber License - Barbering
Dallas Barber And Stylist College
Dallas, TX05.2003
Certifed Nursing Assistant - Nursing
White Rock Nursing Facility
Dallas, TX04.2001
Skills
- Bedside Care
- Diet and Nutrition
- Client Education
- PPE Usage
- Daily Charting
- Healthcare Information
- Mental Health Support
- Incident Reporting
- Progress Documentation
- ADLs Assistance
- Problem Identification
- Patient and Compassionate
- Ability to Lift
- Activities of Daily Living (ADLs)
- Verbal and Written Communication
- Bed Making and Changing
- HIPAA Compliance
- Client Requirements
- Supporting Daily Living Needs
- First Aid Certification
- Observation Communication
- Patient Health Assessments
- Patient Care Recordkeeping
- Social Perceptiveness
- Client Relationship and Rapport
- Dependable and Responsible
- Attentive to People
- Vital Sign Monitoring
- Performance Assessment
- Healthcare Education
- Multitasking and Organization
- Elder Care
- COVID-19 Safety Policies
- Independent Thinking
- Interdisciplinary Care
- MEDITECH Software
- Strong Ethics
- Status Updates
- Developing Client Trust
- Communication Assistance
- Personal Care Assistance
- Clinical Information Systems
- Schedule Maintenance
- Range of Motion Exercises
- Dressing Changes
Timeline
Caregiver
Montecillo West Assisted Living Fcaility
05.2022 - Current
Barber Instructor
Dallas Barber & Stylist College
01.2019 - Current
Customer Service Agent /Salon Manger
Regis Hair Salon
02.2015 - 05.2018
Customer Service Associate
ITS
01.2010 - 09.2015
No Degree - Administrative Assistance And Secretarial
Richland College
Master of Arts - Barbering Education Instructor
Dallas Barber And Stylist College
GED -
Eastfield College
Cosmetology License - Beauty
Mesquite ITS Academy of Beauty
Class A Barber License - Barbering
Dallas Barber And Stylist College
Certifed Nursing Assistant - Nursing
White Rock Nursing Facility
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