LJ LARKIN
Farmington Hills,MI
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
20
20
years of professional experience
Work History
IT Analyst
PPG Industries
02.2019 - Current
- Developed diagrams to describe and lay out logical operational steps.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Investigated system issues and implemented resolutions to reduce downtime.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced and reconstructed computer systems to increase efficiency.
- Educated stakeholders on data protection tactics to reduce breaches.
- Planned, executed and promoted a total of 7 projects in 2022.
- Observed progress of each project, examined risks and coordinated contingency plans.
- Currently responsible for 6 sites in Michigan, supporting 300+ people and several hundred devices
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
- Updated customers and senior leaders on progress and roadblocks.
- Partnered with project team members to identify and quickly address problems.
Jr. Systems Administrator
Access-Interactive
10.2011 - 02.2019
- Assisted with the installation and configuration of router, switches and access points for the site
- Facilitated IT enterprise architecture across organization's enterprise transformation programs.
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Consistently met deadlines and requirements for all production work orders
- Managed firewall, network and server monitoring
- Recommended network security standards to management
- Directed onsite training for business users to maximize productivity
- Provided documentation on start-up, shut-down and first level troubleshooting of processes to help desk staff.
- Led functional and technical support for implementation of software applications and enhancements.
Volunteer
Rebuilding
04.2007
- Helped update, clean and reinstall operating systems and programs on 30 computers that were sent over to Haiti to help those in need
- Together of Oakland County -, , 2008, 2009 and 2010 - Renovated homes which included interior and exterior painting, yard work, building patios and fire pits, and general cleaning.
Junior Systems Administrator
Access-Interactive
10.2011 - 02.2019
VP
Media and Technology, Contemporary Art Institute of Detroit, CAID
01.2012 - 05.2014
- Kept CAID current and relevant in all media and technology endeavors
- Maintained the network, researched and implemented software and hardware needed to connect to the community
- Copied, logged and scanned supporting documentation
- Responded to customer requests via telephone and email
- Built a new website using Joomla.
Network Service Computer Technician - Intern
Madonna University
01.2010 - 04.2012
- Resolved computer issues using crystal reports
- Configured and installed operating systems, hardware and software, routers and printers
- Documented intake of computers and monitors; assisted Infrastructure Analyst with projects concerning network monitoring, upkeep and updating on a regular basis of 900+ computers
- Assisted Desktop Technicians with computer repair and roll out.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for campus staff.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Replaced defective components and parts on malfunctioning computers and office machines.
Site Director, Camp Counselor
Y.M.C
03.2006 - 10.2011
- Managed 4 staff members and responsible for a group of 40+ children
- Organized and implemented group activities for camp and aftercare services
- Created weekly schedules.
Operations Specialist
United States Navy Deck Seamen, USS Reuben James
02.2003 - 01.2006
- Received and transmitted information and data for the ship (Information Technology Department)
- Assisted in the navigation of the ship by plotting course and manning the radar station
- Led deck operations in receiving of supplies and fuel
- First response medical staff for ship
- Led ship maintenance crews
- Member of Threat Response Task Force.
Education
Bachelor of Science - Management Information Systems
Madonna University
Skills
- Data Analysis
- Information Security
- ERP Systems
- Network Technology
- Network Security Measures
- Project-Level Hardware Planning
- Technical Support and Assistance
- Project Management
Timeline
IT Analyst
PPG Industries
02.2019 - Current
VP
Media and Technology, Contemporary Art Institute of Detroit, CAID
01.2012 - 05.2014
Jr. Systems Administrator
Access-Interactive
10.2011 - 02.2019
Junior Systems Administrator
Access-Interactive
10.2011 - 02.2019
Network Service Computer Technician - Intern
Madonna University
01.2010 - 04.2012
Volunteer
Rebuilding
04.2007
Site Director, Camp Counselor
Y.M.C
03.2006 - 10.2011
Operations Specialist
United States Navy Deck Seamen, USS Reuben James
02.2003 - 01.2006
Bachelor of Science - Management Information Systems
Madonna University
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