LA JUAN-TIS JONES
Waxahachie
Summary
To pursue, but not limited to, a management support position where there are opportunities for advancement and where my abilities can be used to their full potential.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Quick Trip
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Route Sales Representative
Frito-Lay
04.2024 - 11.2024
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
Operation Specialist
ABM Industries
12.2023 - 04.2024
- Transported customers safely and in a timely manner.
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Improved customer satisfaction by developing and implementing feedback system for service enhancements.
- Facilitated smoother day-to-day operations by establishing clear guidelines for task prioritization and resource allocation.
- Streamlined customer service procedures, reducing response times and increasing customer satisfaction.
Manager
Whataburger
01.2023 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Rental Manager
Ryder Transportation
01.2021 - 01.2023
- Implemented rental asset processes and cleanliness standards.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
Registered Behavior Technician/ Teacher
Waxahachie ISD
08.2014 - 01.2017
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Juvenile Probation Officer
Ellis County Juvenile Services
10.2013 - 12.2015
- Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures.
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
- Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries.
- Promoted department's mission and procedures to community organizations, school officials and law enforcement.
Education
Bachelor of Science - Interdisciplinary Studies/Business
Southwestern Assemblies of God University
Waxahachie, Texas05.2014
Associates of Art - biblical studies
Southwestern, Assemblies of God University
Waxahachie, Texas05.2014
Bachelor - Children and family ministry
Christ for the Nations Bible Institute
Dallas, TX12.2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff management
Certification
- Nonviolent Crisis Intervention (CPI)
- Juvenile Probation Officer
- Texas School Bus Driver Safety Training
- Medical Examine Certificate (DOT)
- Registered behavior technician
Timeline
Assistant Manager
Quick Trip
11.2024 - Current
Route Sales Representative
Frito-Lay
04.2024 - 11.2024
Operation Specialist
ABM Industries
12.2023 - 04.2024
Manager
Whataburger
01.2023 - 12.2023
Rental Manager
Ryder Transportation
01.2021 - 01.2023
Registered Behavior Technician/ Teacher
Waxahachie ISD
08.2014 - 01.2017
Juvenile Probation Officer
Ellis County Juvenile Services
10.2013 - 12.2015
- Nonviolent Crisis Intervention (CPI)
- Juvenile Probation Officer
- Texas School Bus Driver Safety Training
- Medical Examine Certificate (DOT)
- Registered behavior technician
Bachelor of Science - Interdisciplinary Studies/Business
Southwestern Assemblies of God University
Associates of Art - biblical studies
Southwestern, Assemblies of God University
Bachelor - Children and family ministry
Christ for the Nations Bible Institute
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