Lajuana Ford
North Charleston,SC
Summary
Military veteran with a Secret Clearance and over 20 years of experience in the medical field, including more than ten years in both inpatient and outpatient pharmacy settings. Driven Pharmacy Technician with 12 years of experience and success in working within fast-paced outpatient pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Navy Civil Service NHC Charleston
2018.07 - Current
- Interprets prescriptions and doctor’s orders
- Answer routine questions concerning proper administration and use of medications, drug interactions and incompatibilities, availability of medications, and unit of use
- Conveys necessary information to the hospital staff and/or patients to ensure correct use of medication dispensed
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Experience using Microsoft Excel, Oracle, and Word
- Outstanding communication and conflict resolution skills, focused on customer service
- Demonstrates professional and courteous communication with internal and external customers including in-person, email, or telephone
- Highly proficient in the following pharmacy automation systems: Composite Health Care System, Military Health Systems electronic health record (MHS Genesis), ScriptPro Pharmacy Robotic System, Q-Matic automatic queuing system, Q-Flow automatic queuing system, Pharmacy 2000 version 5.0/6.0, Parata Mini Pharmacy Dispensing System, NEXiA Pharmacy Automation Software, Defense Medical Logistics Standard Support.
Pharmacy Technician
Navy Contractor NH Camp Lejeune
2012.09 - 2018.07
- Interprets prescriptions and doctor’s orders
- Maintains control substance records of narcotics and controlled substances in accordance with federal and local policies and procedures
- Answer routine questions concerning proper administration and use of medications, drug interactions and incompatibilities, availability of medications, and unit of use
- Conveys necessary information to the hospital staff and/or patients to ensure correct use of medication dispensed
- Experience using Microsoft Excel, Oracle, and Word
- Outstanding communication and conflict resolution skills, focused on customer service
- Demonstrates professional and courteous communication with internal and external customers including in-person, email, or telephone
Pharmacy Technician/Lead Technician/Supply
Active Duty NH Camp Lejeune/MCX Pharmacy
2012.03 - 2012.08
- Interprets prescriptions and doctor’s orders
- Maintains control substance records of narcotics and controlled substances in accordance with federal and local policies and procedures
- Reviews and prepares orders for intravenous additives solutions, prepares sterile products utilizing sterile technique, and maintains infection control procedures
- Answer routine questions concerning proper administration and use of medications, drug interactions and incompatibilities, availability of medications, and unit of use
- Conveys necessary information to hospital staff and/or patients to ensure correct use of medication dispensed
- Developed and implemented personnel qualification standards (PQS) for Parata Max Dispensing System
- Omnicell dispensing system superuser
- Trained three key pharmacy staff on adding new items, adding users, and printing reports
- Increased par levels to ensure longer durations, ultimately saving pharmacy average of 60 minutes per day restocking and delivering medications
- Experience using Microsoft Excel, Oracle, and Word
- Outstanding communication and conflict resolution skills, demonstrated as Patient Contact Representative
- Stocked, labeled, and inventoried medication to keep accurate records.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards as Supply Technician
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Lead Pharmacy Technician/Supply
Active Duty Various Duty Stations
2002.01 - 2012.03
- Interprets prescriptions and doctor’s orders
- Maintains control substance records of narcotics and controlled substances in accordance with federal and local policies and procedures
- Reviews and prepares orders for intravenous additives solutions, prepares sterile products utilizing sterile technique, and maintains infection control procedures
- Answer routine questions concerning proper administration and use of medications, drug interactions and incompatibilities, availability of medications, and unit of use
- Conveys necessary information to the hospital staff and/or patients to ensure correct use of medication dispensed
- Developed and implemented personnel qualification standards (PQS) for the Parata Max Dispensing System
- Omnicell dispensing system superuser
- Trained three key pharmacy staff on adding new items, adding users, and printing reports
- Increased par levels to ensure longer durations, ultimately saving the pharmacy an average of 60 minutes per day restocking and delivering medications
- Experience using Microsoft Excel, Oracle, and Word
- Outstanding communication and conflict resolution skills, focused on customer service
- Demonstrates professional and courteous communication with internal and external customers including in-person, email, or telephone
- Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
Hospital Corpsman
Various Clinics/Hospitals
1992.08 - 2002.01
- Administered medications and treatments as prescribed by physicians.
- Rendered emergency medical treatment and administered immunization programs.
- Improved patient care by providing thorough assessments, accurate documentation, and effective communication with medical teams.
- Assisted physicians in surgical procedures, ensuring precise execution and positive patient outcomes.
- Increased team morale through active participation in unit training exercises, fostering camaraderie among colleagues.
- Contributed to mission success by delivering high-quality field medical support during deployments.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
Education
Associate of Arts - Liberal Arts
Southern New Hampshire University
Hooksett, NH04.2024
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Medication Dispensing
- Prescription Filling
- Supply Restocking
- Pharmacology knowledge
- Drug Inventory Control
- Pharmaceutical Calculations
- Interpreting and Processing Medication Orders
- Drug Inventory Management
Certification
- Active Secret Clearance
- Nationally Certified Pharmacy Technician (CPhT)
- Basic Life Support for Healthcare Providers (BLS)
Military Service
True, 08/2012, 20
Training
- Hospital Corpsman Basic- Naval School Health Sciences San Diego, CA
- First Line Leadership Development Program- Little Creek, VA
- Emergency Medical Technician- Tidewater Community College Chesapeake, VA
- Emergency Vehicle Operator- Naval Hospital Guam
- Pharmacy Technician School- Naval School Health Sciences Portsmouth, VA
Timeline
Pharmacy Technician
Navy Civil Service NHC Charleston
2018.07 - Current
Pharmacy Technician
Navy Contractor NH Camp Lejeune
2012.09 - 2018.07
Pharmacy Technician/Lead Technician/Supply
Active Duty NH Camp Lejeune/MCX Pharmacy
2012.03 - 2012.08
Lead Pharmacy Technician/Supply
Active Duty Various Duty Stations
2002.01 - 2012.03
Hospital Corpsman
Various Clinics/Hospitals
1992.08 - 2002.01
Associate of Arts - Liberal Arts
Southern New Hampshire University
- Active Secret Clearance
- Nationally Certified Pharmacy Technician (CPhT)
- Basic Life Support for Healthcare Providers (BLS)
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