LAJUANA HILTON

• Created engaging and impactful learning experiences for administrators, faculty, staff, and students at colleges, universities, and schools on risk management, insurance, and liability topics.
• Worked with the Director of Programs, other risk management staff, and subject matter experts (SMEs) to identify learning objectives, create storyboards, draft scripts and draft and design interactions for multimedia for online courses.
• Updates instructional materials, writes and edits instructional content and recreates material in Spanish when required.

• Responsible for the design and development of learning items for various disciplines, brands and teams and audiences, including Housekeeping, Food & Beverage (Back of the House), and Front Desk staff.
• Created eLearning training for, "Navigate Gaylord", a mobile app for guests and "Stars" of Gaylord Hotel.
• Revised and tested over 120 eLearning assessments in seven languages into Articulate Quizmaker, following the Marriott International merge with Starwood to ensure compatibility with Marriott LMS.
• Created and updated Brand Web Daily Training Packets for Renaissance, JW Marriott, Delta, and Residence Inn hotels, including roleplays and 1:1 learning exercises.
• Updated metadata in documents residing on the LMS (learning management system) to allow for broader search parameters.
• Created "MOXY" elearning for Moxy Cast Members.

• Provides instructional design support for DMID-CROMS (Division of Microbiology and Infectious Diseases – Clinical Research Operations Management Support) projects.
• Incorporate Good Clinical Practices and changing FDA requirements into training courses.
• Analyzes changing business requirements, defines strategic learning objectives for targeted audiences, and develops training design plans.
• Collaborates with subject matter experts to write course outlines, expand course content, and develop case studies and related materials.

• Responsible for creating ongoing eLearning training for all Mid-Atlantic Staff, including annual clinical competencies, safety training and diversity
• Created training for Medicaid and ACA (Affordable Care Act) exchanges
• Created the Mid-Atlantic response to Ebola training
• SABA LMS (online learning management system) content and catalogue administrator

• Created e-learning and instructor led training for the Charles Drew Biomedical Services division.
• Responsible for blood safety training using knowledge of FDA regulations.
• Training included TIPS and safety guides for phlebotomists.
• Created e-learning for Red Cross chapter use.

• Created curricula, research topics and conceptualized course format, subject matter and presentation.
• Organized, scheduled and facilitated training courses based on department needs about Rural Electric providers, Health Plans and Retirement Insurance.
• Designed course materials and supported implementation of new processes.

Created and delivered training for new customer service representatives on

BCBS Benefits, terms, and procedures.