Summary
Overview
Work History
Education
Skills
Specialized Training
Relevant Skills And Training
Timeline
Generic

LaJuana Ingram

Summary

Proficient in managing financial aid processes, implementing policies, and spearheading student success initiatives, demonstrating strong leadership and commitment to operational excellence.

Overview

25
25
years of professional experience

Work History

Financial Aid Leader

Paul Mitchell The School ESANI
03.2023 - Current
  • Conducted meetings with Future Professionals to discuss tuition payment options and financial aid.
  • Inspected school catalog and enrollment contracts for accuracy prior to student enrollment.
  • Maintained comprehensive files for Future Professionals, ensuring compliance with satisfactory academic progress.
  • Collaborated weekly with leadership team to address Future Professionals not meeting satisfactory progress standards.
  • Prepared all necessary paperwork related to grants and loans for efficient processing.
  • Assisted Future Professionals in gathering verification documentation and completing the verification process.
  • Certified federal aid funding disbursements while maintaining proper documentation practices.
  • Counseled Future Professionals and parents on financial aid eligibility, available programs, and payment options.

Assistant Director of Financial Aid

The Elaine Sterling Institute
01.2022 - 03.2023
  • Provided strategic leadership and administrative guidance for Financial Aid office operations at large public university.
  • Processed scholarships while overseeing budget, personnel, policies, and reports for Financial Aid office.
  • Collaborated with Director of Financial Aid and Enrollment Management Group to advance student success initiatives.
  • Coordinated Financial Aid strategic planning to enhance operational efficacy.
  • Facilitated administration of Title IV programs while managing financial policies and procedures.
  • Reviewed maintenance of financial aid over-awards and coordinated responses to external audit findings.
  • Developed staff through training and mentoring programs to effectively address Financial Aid issues.
  • Oversaw messaging development across various platforms including portals, texts, emails, and web pages.

Student Accounts Specialist

SAE Institute, Atlanta, GA
Atlanta, USA
05.2018 - 01.2022
  • Performs daily reconciliation of bank statement, return reports, wire transfers.
  • Manages the collection and maintenance of third-party receivables and application to student's accounts.
  • Prepares and submits statements/invoices for payment from agencies.
  • Manages Chapter 31/33/Yellow Ribbon, Post 9/11 and VOC Rehab, reconcile ensuring funds post in an accurate and timely manner.
  • Processes private loans, outside scholarships, payments, and reconciles.
  • Assist with payments from students and parents.
  • Posting of parking fines, library fines, Common charges, and misc. charges.
  • Provide in depth customer service to students regarding payment information, including tuition and fee balances and instruction on proper payments.
  • Responsible for high volume of communications to students.
  • Communicates and follow up effectively in a timely manner.
  • Helped with Financial Aid when needed.

Financial Aid Advisor

SAE Institute, Atlanta, GA
Atlanta, USA
05.2017 - 05.2018
  • Work cohesively with ADA’s or Admissions Coordinators to facilitate outstanding service to prospective students and their parents.
  • Maintain 100% Planning Load. Create Plans and explain the Plan and the student’s/parent’s rights and responsibilities for each aid source.
  • Negotiate Payment Plans. Able to develop Student Financial Plans in concert with Institute procedures and knowledge of Federal regulations.
  • Assist students/parents with the completion of the FAFSA. Enter the FAFSA electronically and review the resulting ISIR.
  • Assign the appropriate budget to a student and package the student (award their aid) as well as ensure that aid is paid to students’ accounts in a timely manner.
  • Responsible for complete and accurate files and paperwork, certify loan applications, and complete Basic Refund Calculation and C Code Requirements.
  • Demonstrate proficiency in timely collections: -90% aid paid consistently by end of 5th week of term and 98% by end of 8th week of term.
  • Maintain consistently clean files shown through Training Assessments for Compliance with Federal/State regulations, school policies and procedures. -Less than a 10% comment rate per term and less than a 5% potential liability rate for the year.

Associate Director of Student Financial Services

Brown Mackie College-Atlanta
Atlanta
01.2017 - 06.2017
  • Assure that all Financial Aid and Collection activities are following Federal, State and EDMC rules and regulations.
  • Hire, train, manage, and supervise Associate Directors of Financial Aid, Financial Aid Officers Student Accountants, and Campus Accountants as applicable.
  • Maintain quality student service and provide for professional development opportunities for staff.
  • Ensure that new student planning activities support the matriculation of new students.
  • Ensure that student payments are collected in a timely manner.
  • Ensure the timely payment of federal financial aid.
  • Ensure that all students aware of their financial obligations to the school as well as the appropriate financial resources available to them.
  • Maintain consistently clean files as evidenced through internal and external audit, and in compliance with Federal/State regulations and school policies and procedures.
  • Coordinate interoffice business activities within Financial Services (data entry, planning, etc.), as well as between Financial Services and other departments.
  • Achieve Paid Aid and Student A/R goals.
  • Adhere to all Student Funding requirements regarding down payments, holds, document management, and relevant exception processes.
  • Manage the Accounts Receivable process including school-controlled holds and cash collections.
  • Manage the cash handling and deposit process and ensure compliance with EDMC policy.
  • Manage the campus component of Student Billing (including problem resolution), Stipends and Revenue Reconciliations.
  • Ensure accounts payable process and p-card management process are following EDMC rules and regulations.
  • Provides oversight of Supply Store operation and supervise.
  • R2T4.
  • Other duties as assigned.

Student Financial Services Advisor

Brown Mackie College-Atlanta
Atlanta
05.2007 - 01.2017
  • Verification Specialist/ Work-study Coordinator.
  • Processed R2T4.
  • Responsible for setting payments plans in Tuition Options and some collections.
  • Work cohesively with ADA’s or Admissions Coordinators to facilitate outstanding service to prospective students and their parents.
  • Maintain 100% Planning Load. Create Plans and explain the Plan and the student’s/parent’s rights and responsibilities for each aid source.
  • Negotiate Payment Plans. Able to develop Student Financial Plans in concert with Institute procedures and knowledge of Federal regulations.
  • Assist students/parents with the completion of the FAFSA. Enter the FAFSA electronically and review the resulting ISIR.
  • Assign the appropriate budget to a student and package the student (award their aid) as well as ensure that aid is paid to students’ accounts in a timely manner.
  • Responsible for complete and accurate files and paperwork, certify loan applications, and complete Basic Refund Calculation and C Code Requirements.
  • Demonstrate proficiency in timely collections: -90% aid paid consistently by end of 5th week of term and 98% by end of 8th week of term.
  • Maintain consistently clean files shown through Training Assessments for Compliance with Federal/State regulations, school policies and procedures. -Less than a 10% comment rate per term and less than a 5% potential liability rate for the year.

Human Resource Coordinator-Intern

Brown Mackie College-Atlanta
Atlanta
05.2007 - 03.2009
  • Process payroll: This includes checking timesheets or time keeping software, as it applies. Includes data entry and the copying/organizing of documents prior to shipment to Corporate.
  • Conduct employee benefits portion of new hire orientation, and answer employee questions relating to various payroll, benefits, and HR issues.
  • Coordinate administration of benefits program: enter new employee benefit elections, run monthly benefits report, reconcile, submit changes to carriers.
  • Process incoming resumes and applications of various formats, resume response cards, some prescreening, scheduling interviews and extending offers of employment to pre-decided candidates.
  • Assist with the talent management initiatives of corporate headquarters and school to include the areas of on-boarding, orientation, training, performance review and succession/leadership planning.
  • Assist with special events and/or projects such as training programs, annual benefits enrollment, employee recognition, etc. as needed.

Administrative Assistant

Brown Mackie College-Atlanta
Atlanta
11.2004 - 04.2007
  • Administrative support for President, Registrar, Dean, Business Manager, and Career Services.
  • Enroll new students, Handle transcript requests.
  • Maintained office files and confidential records. Entered charges into student ledgers.
  • Generate reports from CampusVue, Track all ASSET testing for the department.
  • Manage data entry of all admissions information and reassignment of all inquiries.
  • Organize and process all inquiries from various sources in a timely fashion.
  • Orders supplies as necessary, Maintain office equipment.
  • Manage all mailroom processes the school at large.
  • Manage distribution of reports and applicant information to the appropriate team members.
  • Front office reception, answer and direct incoming calls as needed.
  • Schedule meetings as necessary, perform special projects as assigned.

Warehouse Level Manager

Stephen LaFrance Pharmacy Inc.
Pine Bluff, USA
03.2000 - 05.2004
  • Monitored 20+ Employees, Delegated various duties.
  • Enforced Warehouse Policies and Procedures, Maintained production, quality, and safety.
  • Effectively communicated with managers and other department supervisors.
  • Conducted interviews, orientations, and terminations, Evaluated employee job performances.
  • Computed production percentages, error ratios, and estimated finish times.

Education

BA - Business Administration

South University
Savannah, GA
08.2022

AAB Degree - Accounting Technology

Brown Mackie College
Atlanta, Georgia
02.2006

Skills

  • Financial aid guidance
  • Document control
  • Compliance with regulations
  • Effective communication skills
  • Written and verbal communication
  • Data management
  • FAFSA support
  • Payment processing solutions
  • Monitoring academic progress
  • Analytical problem solving
  • Policy formulation
  • Report creation
  • Student advisory services
  • Operational assistance

Specialized Training

VA Certifying Official

Relevant Skills And Training

  • Financial Aid Leadership
  • Customer Service
  • Team Management
  • Regulatory Compliance
  • Data Management
  • Financial Aid Processing
  • Training and Development
  • Communication Skills

Timeline

Financial Aid Leader

Paul Mitchell The School ESANI
03.2023 - Current

Assistant Director of Financial Aid

The Elaine Sterling Institute
01.2022 - 03.2023

Student Accounts Specialist

SAE Institute, Atlanta, GA
05.2018 - 01.2022

Financial Aid Advisor

SAE Institute, Atlanta, GA
05.2017 - 05.2018

Associate Director of Student Financial Services

Brown Mackie College-Atlanta
01.2017 - 06.2017

Student Financial Services Advisor

Brown Mackie College-Atlanta
05.2007 - 01.2017

Human Resource Coordinator-Intern

Brown Mackie College-Atlanta
05.2007 - 03.2009

Administrative Assistant

Brown Mackie College-Atlanta
11.2004 - 04.2007

Warehouse Level Manager

Stephen LaFrance Pharmacy Inc.
03.2000 - 05.2004

BA - Business Administration

South University

AAB Degree - Accounting Technology

Brown Mackie College

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