Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lajuana Mickles

Charlotte,NC

Summary

Highly organized and efficient in a fast-paced environment. Effectively communicates at all organizational levels and with clients. Demonstrated ability to build trusting relationships and think critically to solve problems. Strong planning and organizational skills for effective activity management and delivering excellent customer service. Diligent and hard-working candidate ready to contribute a solid effort as a team member. Ensures tasks are completed accurately and efficiently with thoroughness and excellent communication skills. Reliable worker with a strong work ethic. Skilled in maintaining cleanliness of work areas and counting materials, merchandise, and supplies in stock. Trained new employees on responsibilities and company work ethics. Background includes general maintenance, light construction, repair, and custodial work. Thrives in fast-paced, high-volume environments with a strong track record of success in maintenance, repair, and general labor. Able to multitask effectively and has expertise in operating basic hand and power tools. Excellent work performance and superior attendance record whether working individually or as part of a team. Organized and dependable candidate successfully manages multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Seeks and maintains a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving abilities. Friendly student available for weekend, evening, and holiday shifts considered hardworking, punctual, and driven. Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors.

Overview

24
24
years of professional experience

Work History

EVS Technician

Novant Health, Inc
05.2022 - 09.2024
  • Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
  • Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
  • Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
  • Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
  • Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
  • Contributed to effective communication among team members by participating in regular meetings and training sessions.
  • Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
  • Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
  • Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
  • Improved sanitation practices by regularly inspecting and evaluating the cleanliness of the facility.
  • Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.
  • Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.

General Labor Worker

Metrolina Green Houses
06.2019 - 01.2022
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Maintained and repaired facilities, equipment and tools.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Performed general housekeeping and cleaning tasks.
  • Restocked items on shelves and bins to keep inventory available.
  • Offered exceptional customer service to all guests.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Packer

Employment Plus
04.2017 - 03.2019
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Completed daily orders with expert picking and packing of shipments.
  • Kept records accurate and current by documenting movements in company system.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
  • Measured product sizes, packaging equipment needed and packing options.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.

Customer Service Associate

Local Loft
11.2014 - 01.2017
  • Modified and refined offerings and operational practices to meet changing customer requirements.
  • Delivered exceptional customer service through ackowledgement, communication and commitment to quality.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Processed cash and credit payments rapidly and accurately.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Worked night and weekend shifts during holiday season.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.

Order Processor

International Paper Co.
01.2012 - 11.2014
  • Received and followed pick sheets to gather merchandise for customer orders.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
  • Detail-oriented Order Picker with experience working in various large warehouse environments.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Established long-term customer relationships through prompt and courteous service.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Customer Service Representative

Pilot Travel Centers LLC
05.2010 - 01.2012
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Learned, referenced and applied product knowledge information.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Recommended products to customers, thoroughly explaining details.
  • Cross-trained and backed up other customer service managers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided ongoing guest service.
  • Cross-trained and provided back up for customer service managers.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Order Selector

Rite Aid Corp
02.2007 - 05.2010
  • Organized aisles so forklift operators could move freely through the warehouse.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. 
  • Entered information regarding each package into the company computer system.
  • Selected products from specific locations based upon customer orders.
  • Tracked time spent on assignments each day for productivity reporting.
  • Maintained accurate stock records and schedules.

Mail Sorter

PSI Services LLC
09.2004 - 05.2010
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Distributed mail on foot to residences and businesses.
  • Used automated mail processing equipment to sort and collate mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Tracked time spent on assignments each day for productivity reporting.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
  • Evaluated mail trays to determine proper placement.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Helped customers by carrying oversized parcels inside residences.

Mailroom Clerk

Pitney Bowes Company
01.2001 - 09.2004
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Assisted customers in completing and submitting forms to update their address or report lost or stolen mail.
  • Sorted and placed mail into post office boxes.
  • Picked products for specific routes according to pick sheets.
  • Conducted monthly inventories of materials on the work floor.
  • Divided cargo received by account Number and intended location.
  • Redirected shipments en route in response to customer requests.

Education

High School Diploma -

Myers Park High School
Charlotte, NC
1998

Skills

  • Patient room cleaning
  • Reliability and punctuality
  • Sanitation Procedures
  • Healthcare facility standards
  • Stock management
  • Organizational abilities
  • Quality Control Standards
  • Safety Standards and Protocols
  • Checklists and Recordkeeping
  • Sweeping and Mopping
  • Strong Work Ethic
  • Heavy Lifting
  • Flexible Schedule
  • Trash Collection and Removal
  • Restroom Servicing

Timeline

EVS Technician

Novant Health, Inc
05.2022 - 09.2024

General Labor Worker

Metrolina Green Houses
06.2019 - 01.2022

Packer

Employment Plus
04.2017 - 03.2019

Customer Service Associate

Local Loft
11.2014 - 01.2017

Order Processor

International Paper Co.
01.2012 - 11.2014

Customer Service Representative

Pilot Travel Centers LLC
05.2010 - 01.2012

Order Selector

Rite Aid Corp
02.2007 - 05.2010

Mail Sorter

PSI Services LLC
09.2004 - 05.2010

Mailroom Clerk

Pitney Bowes Company
01.2001 - 09.2004

High School Diploma -

Myers Park High School
Lajuana Mickles