Summary
Overview
Work History
Education
Skills
LICENSE
Timeline
Generic

LaJulie Moore

Daphne,AL

Summary

Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

14
14
years of professional experience

Work History

Branch Manager

OneMain Financial
Daphne, AL
01.2019 - Current


  • Establish and maintain relationships with individual or business customers or provide assistance
  • Examine, evaluate, or process loan applications
  • Recruit staff members and oversee training programs
  • Network within communities to find and attract new business
  • Review collection reports to determine the status of collections and the amounts of outstanding balances.
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.

Assistant Manager

OneMain Financial
Daphne, AL
01.2017 - 05.2019


  • Establish and maintain relationships with individual or business customers or provide assistance
  • Examine, evaluate, or process loan applications
  • Oversee the flow of cash or financial instruments.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Assistant Manager

TitleMax
Daphne, AL
01.2014 - 01.2017
  • Preparing loans, daily deposits, collection and field visits
  • Answered and managed incoming and outgoing calls
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Customer Service Representative

NCO Financial
Mobile, AL
01.2009 - 01.2014


  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

High School Diploma -

John L Leflore Preparatory Acad
Mobile, AL

Skills

  • Financial Analysis
  • Underwriting
  • Strategic Planning
  • Marketing
  • Business Relationship Management
  • Interviewing and Hiring
  • Investment Accounting

LICENSE

Alabama Adjuster License

Alabama Life and Health License

Timeline

Branch Manager

OneMain Financial
01.2019 - Current

Assistant Manager

OneMain Financial
01.2017 - 05.2019

Assistant Manager

TitleMax
01.2014 - 01.2017

Customer Service Representative

NCO Financial
01.2009 - 01.2014

High School Diploma -

John L Leflore Preparatory Acad

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LaJulie Moore