Summary
Overview
Work History
Education
Skills
Languages
Timeline
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La June Bates

Cleveland hts,OH

Summary

Proven leader with extensive experience in retail management, notably at Office Depot Inc, where I spearheaded initiatives that significantly enhanced store performance and customer satisfaction. Expert in customer relations and problem-solving, I excel in creating efficient, organized environments that drive sales and foster positive team dynamics. My approach consistently results in improved operational outcomes and heightened customer loyalty. Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

11
11
years of professional experience

Work History

Store Manager

Dots Clothing Store
08.2002 - 03.2009
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant Store Manager

Office Depot Inc
11.2001 - 08.2007
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • traveled and open stores in ohio went in while stores were being remodeled and set up stores and hiring of new employee's

Assistant Manager

LDI Computer Superstore and Corp Office
08.1998 - 10.2001
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

High School Diploma -

John Adam
Cleveland, OH
05.1974

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization

Languages

English
Full Professional

Timeline

Store Manager

Dots Clothing Store
08.2002 - 03.2009

Assistant Store Manager

Office Depot Inc
11.2001 - 08.2007

Assistant Manager

LDI Computer Superstore and Corp Office
08.1998 - 10.2001

High School Diploma -

John Adam
La June Bates