Lakaehjah Ryals
Fort Myers,FL
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships. Pursuing full-time roles that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
CVS/Caremark
12.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.
Member Service Specialist
Physicians Regional Medical Center
02.2022 - 12.2023
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
Front Desk Medical Receptionist
Physicians Regional Medical Center
05.2021 - 02.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Education
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL05.2018
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Appointment Scheduling
- Microsoft Windows and Office
- Organizational Skills
Timeline
Customer Support Specialist
CVS/Caremark
12.2023 - Current
Member Service Specialist
Physicians Regional Medical Center
02.2022 - 12.2023
Front Desk Medical Receptionist
Physicians Regional Medical Center
05.2021 - 02.2022
High School Diploma -
Lehigh Senior High School
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