Lakai Kia
Kahului,HI
Summary
Dynamic and results-oriented professional with extensive experience at Maui Soda and Ice Works, demonstrating exceptional problem-solving and customer service skills. Excelled in fast-paced environments, achieving significant improvements in team efficiency and customer satisfaction. Proven track record in multitasking and critical thinking, ensuring high-quality outcomes under pressure.
Overview
11
11
years of professional experience
Work History
Merchediser
Maui Soda and Ice Works
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Security Officer
Allied Universal Security Services
07.2022 - 07.2023
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Overnight Stocker
Lowes
11.2021 - 08.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Kept work areas neat, clean and free from debris.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Stocked shelves to match planogram images and instructions.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked designated items on shelves, end caps and displays.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Transported merchandise pallets to move in warehouse.
Cashier Assistant, Deli Clerk
Costco
03.2020 - 10.2021
- Cleaned and sanitized cashier workstation and scanning area.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Bagged items securely to minimize breakages and reduce losses.
- Worked with other associates to support cashiers and management needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Removed trash, swept, and mopped floors for professional appearance.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Answered questions about store policies and addressed customer concerns.
Cashier, Seafood Clerk, Seafood Team Leader
Times Supermarkets Kamehameha Shopping Center
10.2016 - 03.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Night Auditor
Aston Waikiki Beach Hotel
03.2014 - 10.2016
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared reports on guest satisfaction levels and other metrics.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
Education
High School Diploma -
Kailua High School
Kailua06-2000
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Calm Under Pressure
- Active Listening
Timeline
Merchediser
Maui Soda and Ice Works
07.2023 - Current
Security Officer
Allied Universal Security Services
07.2022 - 07.2023
Overnight Stocker
Lowes
11.2021 - 08.2022
Cashier Assistant, Deli Clerk
Costco
03.2020 - 10.2021
Cashier, Seafood Clerk, Seafood Team Leader
Times Supermarkets Kamehameha Shopping Center
10.2016 - 03.2020
Night Auditor
Aston Waikiki Beach Hotel
03.2014 - 10.2016
High School Diploma -
Kailua High School
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