LaKaidra Gray
Melissa,TX
Summary
Detail-oriented and empathetic professional experienced in high-volume communication, problem-solving, and accurate documentation. Skilled in educating individuals on processes, identifying barriers, and maintaining compliance in fast-paced environments. Strong ability to support diverse populations with patience, professionalism, and clarity.
Overview
8
8
years of professional experience
Work History
Team Lead
Walmart
01.2022 - Current
- Supervise and train associates to maintain productivity, accuracy, and quality in daily operations.
- Assist customers with clear, empathetic communication, resolving confusion and providing step-by-step guidance.
- Organize workflow to ensure timely completion of tasks while maintaining accuracy and compliance.
- Document issues, resolutions, and updates in internal systems to support accurate reporting and quality assurance.
- Identify barriers such as missing information or misunderstanding and provide solutions or escalate when needed.
- Promote a positive customer experience through professionalism, patience, and problem-solving.
- Enforce safety and cleanliness standards aligned with regulatory expectations.
Customer Service Representative
NPC International Inc.
11.2019 - 05.2021
- Resolved customer inquiries and issues efficiently, enhancing overall customer satisfaction.
- Managed order processing and tracking, ensuring timely delivery of services.
- Assisted in training new team members on customer service protocols and systems.
- Implemented process improvements to streamline workflows and reduce wait times.
- Analyzed customer feedback to identify trends and inform service enhancements.
Lead Personal Shopper
Kroger
01.2020 - 01.2021
- Delivered precise and timely order fulfillment while maintaining strong customer communication.
- Followed sanitation and temperature-control procedures to meet compliance requirements.
- Trained new team members to improve accuracy, productivity, and job understanding.
- Managed multiple customer requests while maintaining accurate documentation and quality.
- Provided empathetic support to customers experiencing issues or delays.
Order Puller
AutoZone
01.2018 - 01.2020
- Processed and fulfilled orders with a strong focus on accuracy, documentation, and workflow efficiency.
- Communicated discrepancies or product issues promptly to management for resolution.
- Maintained a clean, safe, and compliant work environment while handling time-sensitive tasks.
- Supported team productivity by consistently executing tasks with reliability and attention to detail.
Education
High School Diploma -
Bartlett High School
01.2018
Skills
- Outbound calling & member outreach
- Eligibility explanation & process guidance
- Workflow coordination
- Documentation & record maintenance
- Consultative communication
- Empathy & cultural sensitivity
- Active listening
- Problem-solving & barrier identification
Timeline
Team Lead
Walmart
01.2022 - Current
Lead Personal Shopper
Kroger
01.2020 - 01.2021
Customer Service Representative
NPC International Inc.
11.2019 - 05.2021
Order Puller
AutoZone
01.2018 - 01.2020
High School Diploma -
Bartlett High School