L A K A II RICHARDSON
Lithonia,GA
Summary
Professional Product & Project Manager, with 14 years in the Payments Industry. I am a motivated self-starter with a passion for strategy, data analytics, and implementation. I’m experienced in overseeing the Product Life Cycle. I have an in-depth knowledge of Interchange, Banking, and Card Association Practices. I am proficient in fast-paced, demanding environments with strong organizational, problem-solving, and interpersonal skills. I’m seeking an opportunity to expand my skill set and grow with your company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PRODUCT/PROJECT COMMERCIALIZATION MANAGER- VAS
Elavon
05.2017 - Current
- Collaborate with cross-functional teams to develop and execute ideal go-to-market strategies, develop/enhance products, sales training, operational policies and procedures, and implement pricing philosophy
- Analyze the needs of the target client base to develop value propositions that will resonate with that audience as well as provide insight into developing product offerings and features we can take to market
- Execute project management for the new product launch process and feature changes
- Become the subject matter expert to support business process questions, sales presentation and messaging deliverables, and training content planning and delivery
- Conduct post-launch reviews to gauge success and identify learnings that can be used to enhance the Commercialization Center of Excellence and drive additional revenue growth opportunities
- Provide input into commercial roadmaps identifying opportunities to launch client-orientated market offerings.
STRATEGIC PRICING AND PROFITABILITY MANAGER
Elavon
01.2012 - 01.2017
- Point of contact for pricing support and analysis for National, Mid-Market, and Government sales channels
- Leveraged industry knowledge and competitive intelligence to create pricing proposals
- Used Business Intelligence tools for reporting
- Prepared and presented pricing analysis and solutions to sales teams
- Perform bi-annual pricing implementation for base customers, resulting in $10 - $45 million in annual revenue
- Developed and maintained relationships with key stakeholders, proactively conveying metrics, barriers, status, and outcomes of projects
- Created, maintained, and provided pricing model, schedules, and policy & procedures guides, and training.
PORTFOLIO RETENTION ANALYST
WorldPay
01.2011 - 01.2012
- Established and maintained relationships with the Top 5% of WorldPay’s Merchant Portfolio
- Oversaw contract re-negotiations, and created and sold tailored solutions based on merchant’s processing needs and activity
- Implemented strategic campaigns to persuade merchants to increase investment in the organization, which resulted in 60% reduced company attrition.
SPEECH ANALYTICS ANALYST
Elavon
01.2009 - 01.2011
- Used Behavioral Analytics to identify and proactively consult at-risk customers to understand their needs, retain the processing relationship, drive business growth, and improve customer satisfaction
- Analyzed customer transaction history and behavioral trends
- Provided interchange education, financial and operational analysis, as well as forecasting
- Identified and implemented business-building opportunities to up-sell products and or services and achieve revenue and profitability goals
- Gathered and analyzed competitive bids for marketplace intelligence
- Maintained appropriate knowledge of merchant services and payment, including but not limited to credit and debit cards, processing, ACH, gift and loyalty, security, and POS solutions.
Education
Master of Science, Information Technology & Data Analytics -
CAPELLA UNIVERSITY
01.2026
Master of Business Administration -
UNIVERSITY OF GEORGIA -TERRY COLLEGE
01.2016
Bachelor of Science, Business Management -
SHORTER UNIVERSITY
01.2013
Skills
- Strong Communication
- Cross-functional Team Leadership
- Project Management
- Product Management
- Relationship Management
- Research & Development
Pricing Strategy
- Strategic Planning
- Verbal and Written Communication
- Business Planning
- Data Analysis
- Project Planning
Technical Proficiency
- Data Validation
- Data Modeling
- Data Formatting
- Process Mapping
- Analytical Problem Solving
- Statistical Analysis
- SQL
- Tableau
- Python Programming
- Predictive Modeling
- Machine Learning
- Data Visualization
- NoSQL Databases
- Data Storytelling
- Process Development
Certification
- Scaled Agile – SAFe 4 Agilist, 2019
- McKinsey Academy – Management Accelerator, 2023
- Pragmatic Institute – PMC Level I, II & III, 2023
Personal Information
Title: PRODUCT/PROJECT COMMERCIALIZATION MANAGER
Timeline
PRODUCT/PROJECT COMMERCIALIZATION MANAGER- VAS
Elavon
05.2017 - Current
STRATEGIC PRICING AND PROFITABILITY MANAGER
Elavon
01.2012 - 01.2017
PORTFOLIO RETENTION ANALYST
WorldPay
01.2011 - 01.2012
SPEECH ANALYTICS ANALYST
Elavon
01.2009 - 01.2011
Master of Science, Information Technology & Data Analytics -
CAPELLA UNIVERSITY
Master of Business Administration -
UNIVERSITY OF GEORGIA -TERRY COLLEGE
Bachelor of Science, Business Management -
SHORTER UNIVERSITY
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