Lakaisha Malveaux
Lafayette,Louisiana
Summary
Proven track record of enhancing safety and efficiency at the Lafayette Parish Sheriff's Office through expert problem-solving and mental agility. Skilled in crisis management and community relations, demonstrated by successful de-escalation techniques and fostering cooperation with local law enforcement. Achieved significant improvements in caseload management and client satisfaction, leveraging active listening and advanced technology tools.
Overview
9
9
years of professional experience
Work History
Corrections Deputy
Lafayette Parish Sheriff's Office
06.2022 - Current
- Supported the overall mission of the correctional facility by upholding ethical standards and working diligently to maintain order, safety, and security within the institution.
- Conducted thorough investigations into alleged misconduct or rule violations, resulting in appropriate disciplinary actions when necessary.
- Managed crisis situations effectively through de-escalation techniques, maintaining safety for both staff and inmates.
- Collaborated with fellow deputies to maintain a secure environment and address any potential threats or issues.
- Enforced rules and kept order for over [Number] [Type] inmates between ages of [Number] and [Number].
Customer Service Representative (Remote)
Percepta
05.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Transaction Coordinator (Remote)
Keller Williams
08.2019 - 05.2021
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
Probation Officer
Harris County Sheriff's Office
12.2016 - 07.2019
- Maintained compliance with all legal statutes, policies and procedures.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
Weight Loss Consultant
Physicians Weight Loss Centers, Katy
08.2015 - 08.2018
- Conducted thorough assessments of clients'' medical history, dietary habits, and fitness levels to develop personalized weight loss plans.
- Empowered clients by teaching them how to read food labels correctly and make healthier grocery shopping choices.
- Counseled and coached clients during visits to offer solutions and support.
- Assisted clients in setting realistic goals for achieving their ideal body weight and maintaining it longterm.
Education
High School Diploma -
New Iberia Senior High School
New Iberia, LA05.1996
Skills
- Mental agility
- Problem Solving
- Community Relations
- Active Listening
- Call Documentation
- Microsoft Office
- Issue and Complaint Resolution
- Excel Spreadsheet
- Working efficiently within a remote setting
- Google Suite
- Flexibility
- Time Management
Timeline
Corrections Deputy
Lafayette Parish Sheriff's Office
06.2022 - Current
Customer Service Representative (Remote)
Percepta
05.2021 - 06.2022
Transaction Coordinator (Remote)
Keller Williams
08.2019 - 05.2021
Probation Officer
Harris County Sheriff's Office
12.2016 - 07.2019
Weight Loss Consultant
Physicians Weight Loss Centers, Katy
08.2015 - 08.2018
High School Diploma -
New Iberia Senior High School
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