LaKaisha Wright-Swanson
Muncie,IN
Summary
Compassionate HHA with extensive experience at Purpose Care, skilled in medication administration and health monitoring. Proven ability to enhance client well-being through personalized care and emotional support. Recognized for maintaining a safe environment and fostering independence, demonstrating strong communication and problem resolution skills. Committed to delivering exceptional care and service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HHA
Purpose Care
07.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Provided companionship and emotional support to enhance clients' quality of life.
- Administered medications according to prescribed schedules and guidelines.
- Maintained accurate documentation of care provided and client progress.
- Implemented infection control measures to maintain a safe environment for clients.
- Adapted quickly to changing client needs, demonstrating flexibility in caregiving approaches.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Manager
Hibbett Sports Store
07.2021 - 11.2023
- Managed daily store operations, ensuring optimal inventory levels and product presentation.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented promotional displays, driving sales and improving customer engagement.
- Analyzed sales data to identify trends, informing merchandising decisions and strategies.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Managed and motivated employees to be productive and engaged in work.
Sales Representative Team Leader
Conduent
11.2017 - 12.2019
- Led sales team to exceed quarterly performance targets through strategic planning and effective coaching.
- Developed training programs to enhance product knowledge and sales techniques among team members.
- Analyzed sales data to identify trends, informing strategy adjustments for improved market penetration.
- Fostered collaboration between departments to streamline processes and optimize customer service experience.
- Implemented CRM tools to track customer interactions, improving follow-up efficiency and relationship management.
HHA
Maxim Health Care Services
08.2013 - 04.2017
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Collaborated with family members to develop personalized care plans.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
Education
GED -
State of California High School Equivalency Certifricate
Sacramento, CA04-2017
Skills
- Personal care
- Medication administration
- Health monitoring
- Client documentation
- Infection control
- Emotional support
- Infant CPR certified
- Child's CPR certified
- First Aid/CPR Certified
- CPR and AED use
- Cash handling
- Customer service
- Problem resolution
- Data entry
- Loss prevention strategies
- Transaction processing
- Refund processing
- Work ethic and integrity
- Cleaning and sanitizing
- Customer service excellence
- Empathy and patience
- Written and verbal communication
Certification
- CHHA - Certified Home Health Aide
- CPR and AED Certified
Timeline
HHA
Purpose Care
07.2025 - Current
Manager
Hibbett Sports Store
07.2021 - 11.2023
Sales Representative Team Leader
Conduent
11.2017 - 12.2019
HHA
Maxim Health Care Services
08.2013 - 04.2017
GED -
State of California High School Equivalency Certifricate