Lakaiyah Bowens
Saint Petersburg,Fl
Summary
Results-driven Verification Specialist at Verify Today with a strong focus on HIPAA compliance and exceptional problem-solving skills. Proven ability to enhance customer satisfaction through streamlined processes and tailored solutions in customer service. Adept at building relationships and delivering comprehensive financial plans, ensuring clients receive optimal coverage and support.
Overview
2026
2026
years of professional experience
Work History
Verification Specialist
Verify Today
01.2023 - 01.2025
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
- Customer Support
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
215-Life Insurance Agent
American National Insurance Company
2019 - 09.2023
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales Number%.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
Certified Nursing Assistant
Shiftkey PRN Contracted Employee
12.2016 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
Education
General Education
St Petersburg Highschool
St Petersburg, Fl05.2005
Skills
- Sales and Marketing Insurance Policies
- Reliable team player
- Customer Support
- Entry/Processing data
- Verification of Employment
- Annual Account Reviews
- Cash Handling
- Customer Service
- Problem Solving
- Processing Data
- Inventory
- Time Efficient
Timeline
Verification Specialist
Verify Today
01.2023 - 01.2025
Certified Nursing Assistant
Shiftkey PRN Contracted Employee
12.2016 - Current
215-Life Insurance Agent
American National Insurance Company
2019 - 09.2023
General Education
St Petersburg Highschool
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