LaKara M. Pope, LPN
Plainfield,NJ
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Private Home Caregiver
Stephanie Rodgers
01.2024 - Current
- Enhanced client comfort by providing compassionate and attentive care in a private home setting.
- Demonstrated cultural competency by respecting diverse backgrounds, perspectives, values, and beliefs of clients served in the private home environment.
- Delivered exceptional patient-centered care by responding promptly to emergencies providing timely assistance.
- Provided essential personal care services such as bathing, grooming, dressing, toileting assistance, ensuring dignity and respect at all times.
- Conducted regular assessments on clients'' well-being through structured evaluations ensuring that any concerning observations were promptly reported.
- Developed strong rapport with clients through active listening skills, empathy, patience, and humor when appropriate.
Learning and Development Manager
Stafford Communications
04.2019 - 11.2021
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Developed strong partnerships with external vendors to provide diverse learning opportunities for employees.
- Increased employee satisfaction scores related to career development opportunities by implementing a transparent internal promotion process.
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity.
Learning and Development Specialist
Verizon Communications Inc
07.2015 - 09.2018
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Improved employee satisfaction and morale by providing tailored professional development opportunities.
- Spearheaded the creation of a mentorship program, matching experienced employees with newer hires for accelerated skills transfer.
Customer Service Consultant
Verizon Communications Inc
01.2009 - 07.2015
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Increased client retention through exceptional service and timely solutions to issues.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Licensed Practical Nursing Diploma - Practical Nursing
Union County College
Cranford, NJ01.2024
Skills
- Compassionate Caregiving
- Patient Care
- Direct Patient Care
- Client documentation
- Medication Administration
- ADL Assistance
- Vitals Monitoring and Documentation
- CPR/AED
Certification
- IV Therapy, Rutgers School of Nursing - 6 hours continuing education credits
- American Heart Association BLS CPR/AED Certified
Timeline
Private Home Caregiver
Stephanie Rodgers
01.2024 - Current
Learning and Development Manager
Stafford Communications
04.2019 - 11.2021
Learning and Development Specialist
Verizon Communications Inc
07.2015 - 09.2018
Customer Service Consultant
Verizon Communications Inc
01.2009 - 07.2015
Licensed Practical Nursing Diploma - Practical Nursing
Union County College