La'Karra Neal
Columbia,SC
Summary
Effective at processing and filling prescriptions under direction of fully qualified Certified Pharmacy Tech. Customer service-oriented and well-organized with solid understanding of pharmacy operations and regulations. Advanced english skills. Accomplished and Well versed Certified Pharmacy Technician with over 10 years of experience in retail and high Sterile Compounding pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
13
13
years of professional experience
Work History
Certified Pharmacy Technician
Prisma Health Richland
09.2023 - Current
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Resolved third-party billing, computer system and customer service issues.
Certified Pharmacy Technician
John Peter Smith Hospital
12.2022 - 08.2023
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified prescriptions and drug labels, documents and packages.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Prepared and processed medical insurance claim forms and records.
- Established or maintained medications and other patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Overnight Fill Tech
Texas Healthcare Pharmacy
03.2022 - 12.2022
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Prepared prescription transfers to other pharmacies.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Mixed pharmaceutical preparations according to written prescriptions.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Answered telephones to respond to questions or requests.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted, measured and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Certified Pharmacy Technician
Walmart
11.2016 - 11.2022
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Prepared pricing and instruction labels for placement on prescriptions.
- Merchandised related products to drive pharmacy department sales.
- Received, reviewed, dispensed and labeled over 700- 1000 prescriptions daily.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Customer Service Representative
USAA Federal Savings Bank
11.2011 - 07.2015
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Educated clients on how to conduct transactions with convenient online solutions.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Evaluated benefits for each caller to determine service needs and address concerns.
Education
Some College (No Degree) -
Missouri State University
Springfield, MOSkills
Understand Sign language, French and some Spanish
Love engaging with new customers, and getting to know them
- Patient confidentiality
- Pharmacy and customer records management
- Problem-solving skills
- Intravenous admixture preparation
- Aseptic Techniques
- Pharmacist support
- Pharmaceutical Calculations
- Regulatory Compliance
- Medication Dispensing
- Filling Prescriptions
- Insurance Verification
- HIPAA Regulations
- Sterile technique
- Manual and automated medication dispensing
- Patient Counseling
Timeline
Certified Pharmacy Technician
Prisma Health Richland
09.2023 - Current
Certified Pharmacy Technician
John Peter Smith Hospital
12.2022 - 08.2023
Overnight Fill Tech
Texas Healthcare Pharmacy
03.2022 - 12.2022
Certified Pharmacy Technician
Walmart
11.2016 - 11.2022
Customer Service Representative
USAA Federal Savings Bank
11.2011 - 07.2015
Some College (No Degree) -
Missouri State University